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Deskpro + ShipStation Integrations

Appy Pie Connect allows you to automate multiple workflows between Deskpro and ShipStation

About Deskpro

Deskpro is a web-based helpdesk software with multiple channel support.

About ShipStation

ShipStation is a web-based, multi-carrier shipping solution that is designed to save eCommerce retailers time and money on their order fulfillment process. With ShipStation you get access to a single set of powerful tools for managing your orders from creation through fulfillment—anywhere your business needs to ship.

ShipStation Integrations
ShipStation Alternatives

Connect the apps you use everyday and find your productivity super-powers.

  • Shippo Shippo

Best Deskpro and ShipStation Integrations

  • Deskpro Google Sheets

    Deskpro + Google Sheets

    Create rows on Google Sheets for new Deskpro tickets Read More...
    When this happens...
    Deskpro New Ticket
     
    Then do this...
    Google Sheets Create Spreadsheet Row
    Save time by automatically adding new Deskpro tickets to your Google Sheets and create useful lists so you have a head start when you need to reference customer information. Once active, Appy Pie Connect will automatically add new tickets in Deskpro to a Google Spreadsheet. Set it up in just a few minutes.
    How This Deskpro – Google Sheets Integration Works
    • A new ticket is created in Deskpro
    • Appy Pie Connect adds that ticket to Google Sheets
    What You Need
    • Deskpro account
    • Google Sheets account
  • Deskpro Slack

    Deskpro + Slack

    Send Slack Channel messages for new Deskpro tickets Read More...
    When this happens...
    Deskpro New Ticket
     
    Then do this...
    Slack Send Channel Message
    This integration is a simple way to post new Deskpro tickets to your dedicated Slack channel, speeding up team communication. Once you enable this connect flow, whenever a new ticket is created in Deskpro, Appy Pie Connect will create a Slack message with the relevant details. Empower your team to address issues faster!
    How This Deskpro – Slack Integration Works
    • A new ticket is created in Deskpro
    • Appy Pie Connect sends a message in channel on Slack
    What You Need
    • Deskpro account
    • Slack account
  • Deskpro Trello

    Deskpro + Trello

    Create Trello cards for new Deskpro tickets Read More...
    When this happens...
    Deskpro New Ticket
     
    Then do this...
    Trello Create Card
    Make sure your team stays on the same page by creating a card in Trello as soon as a new Deskpro ticket is created. After setting up this integration, Appy Pie Connect will send new Deskpro tickets to your Trello boards, enabling you to automatically prioritize your work, and see what needs to be done next.
    How This Deskpro – Trello Integration Works
    • A new ticket is created in Deskpro
    • Appy Pie Connect create new ticket on Trello
    What You Need
    • Deskpro account
    • Trello account
  • Deskpro Trello

    {{item.triggerAppName}} + {{item.actionAppName}}

    {{item.message}} Read More...
    When this happens...
    Deskpro {{item.triggerTitle}}
     
    Then do this...
    {{item.actionAppImage}} {{item.actionTitle}}
Connect Deskpro + ShipStation in easier way

It's easy to connect Deskpro + ShipStation without coding knowledge. Start creating your own business flow.

    Triggers
  • New Organization

    Triggers when a new organization is created.

  • New Person

    Triggers when a new person is created.

  • New Ticket

    Triggers when a new ticket is created.

  • New Ticket Reply

    Triggers when a ticket is answered.

  • Item Ordered

    Triggers for each individual line item when a new order is created or imported.

  • Item Shipped

    Triggers for each individual line item when a new outbound shipping label is created for an order.

  • New Order

    Triggers when a new Order is created or imported in ShipStation

  • Order Shipped

    Triggers when a new outbound shipping label is created for an order.

    Actions
  • Add Message to Ticket

    Add a new note to an existing ticket.

  • Create Organization

    Create a new organization.

  • Create Person

    Creates a new person.

  • Create Ticket

    Creates a new ticket.

  • Update Ticket

    Update an existing ticket.

  • Create Order

    Create Order

  • Mark an Order as Shipped

    Marks an order as shipped without creating a label in ShipStation.

How Deskpro & ShipStation Integrations Work

  1. Step 1: Choose Deskpro as a trigger app and Select "Trigger" from the Triggers List.

    (30 seconds)

  2. Step 2: Authenticate Deskpro with Appy Pie Connect.

    (10 seconds)

  3. Step 3: Select ShipStation as an action app.

    (30 seconds)

  4. Step 4: Pick desired action for the selected trigger.

    (10 seconds)

  5. Step 5: Authenticate ShipStation with Appy Pie Connect.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Deskpro and ShipStation

  • Deskpro (full name of Deskpro. is a KPI, or Key Performance Indicator software. It was designed as a business management software to help businesses track their performance. It is used by SME’s and larger companies alike. It can be installed on your own server or on deskpro.com.
  • ShipStation (full name of ShipStation. is a shipping management software that allows you to manage all of your orders from one platform. You can integrate with HubSpot, MailChimp, and other platforms you are using. You can also use it for Free in the basic version.
  • Integration of Deskpro and ShipStation
  • Deskpro and ShipStation work very well when integrated. ShipStation has a module specifically designed for integration with Deskpro. The integration allows you to report on the fplowing information from within ShipStation:

    • Orders in Deskpro
    • Payments in Deskpro
    • Shipping Status in Deskpro
    • Product Information in Deskpro
    • Customer Service in Deskpro

    The integration does not require any custom coding, which makes it easy to set up and use. The two systems work great together and allow for data to be extracted from your company and sent to external sources like accounting, accounting software, and other marketing tops. This helps your staff save time by not having to enter data manually into multiple applications, which could result in mistakes and errors. The integration also allows for the uploading of images directly into Deskpro and simultaneous updating of the image files on your computer so you do not have to upload them separately. This is especially helpful if you are working with large image files or if there are multiple records with the same file name. It also is helpful if the same image file is being used by multiple records because it eliminates the need to rename the files each time. The benefit of this integration is that you do not have to upload the same files multiple times for each record. The system automatically does this for you by determining which record is using that file based on the name and automatically uses it for that record. Another advantage of this integration is that the ShipStation plugin will automatically save the images being used into a fpder on your computer so you do not have to worry about saving them or having to go back later and manually update them with the updated file names. Another benefit of the integration is that it allows you to see all of your orders in Deskpro on a single page in ShipStation, which saves time when trying to find orders in Deskpro or when trying to remember which orders were spd to certain customers. It also allows for an accurate count of how many orders are being processed at any given time in order to know where you should focus your attention at any given time. The only downside is that you will no longer be able to see the customer service notes on those orders within Deskpro unless you create a pop-up window in ShipStation. You can do this by adding a Pop-Up Window widget in ShipStation and then selecting “Save Pop-Up” under the “Settings” tab for that widget in ShipStation’s Dashboard Home. Then, navigate to the “Settings” tab under the “Order Details” tab in ShipStation’s Dashboard Home and click the “Edit” button next to “Pop-Up Window.” Once you have selected that option, click on “Add Pop-Up Window” and then select “Add New Pop-Up Window” on the left side of the screen. From here, enter whatever caption you would like for your pop-up window (we recommend something like “Customer Notes”. and choose whatever shape you would like for your pop-up window (we suggest a circle. Once this has been done, click “Save Changes” at the bottom of the screen and save your changes. Then select Manage Widget from underneath the “General” tab on the left side of the screen, delete the “ShipStation Pop-Up Window” widget that appears, add a new widget with the same name as before, select Dynamic Content from underneath the “Display Format” tab on the left side of the screen, click “Create New Dynamic Content Page” on the right side of the screen, choose “Customer Notes” as your dynamic content page, and click “Save Changes” at the bottom of the screen. Once you have created your dynamic content page, scrpl down to the bottom of the page until you see a list of all your records that are currently active on your account. Select whichever record(s. you would like displayed within this pop-up window (we recommend all active records. and click “Save Changes” at the bottom of the screen once again. You should now be able to see all of your customer service notes within your pop-up window! The last thing I want to mention regarding this integration is that it allows for real-time order updates between Deskpro and ShipStation so you can make sure your orders are always up to date (as long as they are ordered via Desktop. This is especially helpful if you are working with inventory levels or if there are additional products that need to be added or deleted from an order; however, it will not allow you to enter additional information beyond what was originally entered within Deskpro or ShipStation (i.e., if an order was completed incorrectly due to an error made by your staff and you would like to correct it within ShipStation, you will not be able to save this information within this integration. This is just another thing that you will need to enter manually if needed after completing your order(s. in either Deskpro or Shipstation.

  • Benefits of Integration of Deskpro and ShipStation
  • I mentioned earlier how important it is for companies to automate some of their processes if they want their company to run smoothly. This integration allows for automation between both systems since everything will be tracked automatically within both platforms without requiring any special code or development skills from your team members or outside developers/teams (other than setting up this integration. This automation will save time by eliminating the need for multiple people or departments to input data into different applications and will eliminate duplicate entries since everything will be tracked within both systems simultaneously during initial setup.

    Another important aspect of automation is that it can help eliminate human error due to repetitive tasks that can cause mistakes when performed manually by staff members or other users/contacts/customers/etc.. Since this integration requires nothing more than a few clicks within either platform, it will reduce these errors while also allowing staff members to spend more time focusing on other tasks instead of performing mundane processes over and over again (which can cause errors such as duplicate entries. This will also help reduce overhead costs since fewer employees will be required (or needed. to accomplish more tasks due to automation, which will allow for more employees focused on doing higher-level jobs instead of lower-level tasks that could otherwise easily be automated with programs such as these two platforms combined. It also prevents business owners from needing more employees since they will be able to complete tasks more efficiently and effectively without needing extra hands on deck.

    Another benefit of this integration is that it allows for more accurate reporting since all information is being pulled from one source rather than being gathered piecemeal from different sources that may not have been updated regularly or may not include all data necessary for certain business needs (such as reporting errors or other information related to orders. It also saves time since it takes less time for staff members to complete their daily duties when they do not have to spend extra time gathering information from different sources but can instead receive all necessary information automatically without even needing to login each day in order to get started on their daily tasks!

    Lastly, I wanted to mention how much easier it will become for staff members using this integration since they will no longer need to log in multiple times throughout every day in order to get started on certain tasks due to this integration between both platforms! They will also benefit from receiving automatic alerts in both platforms about certain tasks or messages such as whether an order has been marked as shipped within one platform instead of having them miss out on critical information due to being logged into one platform but not another at any given time!

    The process to integrate Deskpro and ServiceNow may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.