Deskpro is a web-based helpdesk software with multiple channel support.
Mattermost is an open source team collaboration platform tht brings all your company's conversations, documents, and applications together in one place, making it easy for your team to collaborate securely on the things that matter most.Mattermost Integrations
Deskpro + Google SheetsCreate rows on Google Sheets for new Deskpro tickets Read More...
It's easy to connect Deskpro + Mattermost without coding knowledge. Start creating your own business flow.
Triggers when a new organization is created.
Triggers when a new person is created.
Triggers when a new ticket is created.
Triggers when a ticket is answered.
When message post on perticular channel.
Add a new note to an existing ticket.
Create a new organization.
Creates a new person.
Creates a new ticket.
Update an existing ticket.
Post a new message to a channel.
Deskpro is the name of a small company that does computer repair and IT consulting in the Sacramento, California area. The company is owned by Mike Sallstrom.
Mattermost is an open source cloud based team chat software. It was created by the company behind the open source project Slack. Slack was purchased by Microsoft for $8 billion in October of 2018. Since Mattermost was an open source project, it continued to be developed after Slack’s purchase. Its technical information can be found on its website, www.mattermost.org, and its code on GitHub, https://github.com/mattermost/mattermost.
Deskpro has been using Mattermost since 2015. The company has recently decided to move all of their teams and users to Mattermost at the end of 2018. They have done so in order to take advantage of its features and the fact that it is open source software.
Integration of Deskpro and Mattermost will provide many benefits to Deskpro. These benefits include lower costs, better functionality, and additional security for the company. By moving all of the customers to Mattermost, Deskpro will no longer have to pay for hosting services for their customers. This will save Deskpro thousands of dplars per year. The functionality that is available through Mattermost will also save Deskpro time in managing their support system. Finally, integrating Deskpro and Mattermost will provide more security for Deskpro because they will need fewer services that can be accessed outside of the company network.
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