Deskpro is a web-based helpdesk software with multiple channel support.
With Freshservice you can reduce cost, pin-point root causes, improve customer service, fix errors faster, and help ensure the delivery of high quality software and products to your customers.Freshservice Integrations
Deskpro + Google SheetsCreate rows on Google Sheets for new Deskpro tickets Read More...
It's easy to connect Deskpro + Freshservice without coding knowledge. Start creating your own business flow.
Triggers when a new organization is created.
Triggers when a new person is created.
Triggers when a new ticket is created.
Triggers when a ticket is answered.
Triggers when there is a new ticket is created in Freshservice.
Triggers when a new User is created.
Triggers when a Ticket is updated.
Triggers when a user is updated.
Add a new note to an existing ticket.
Create a new organization.
Creates a new person.
Creates a new ticket.
Update an existing ticket.
In this paper, the integration of Deskpro and Freshservice will be discussed. (400 words)
In my opinion, the integration of Deskpro and Freshservice is very important for the customer. They have many common features that allow customers to receive a great service from both of the companies. In addition, they also have their individual strengths. The combination of their strengths makes the customers satisfied with their services. Therefore, I think the integration of Deskpro and Freshservice is very useful for customers.
Deskpro is a cloud-based support ticketing system that allows businesses to communicate with their customers via email or phone. It allows businesses to stay in touch with their customers 24/7 and provides a convenient way to keep track of customer requests.
Freshservice is an issue tracking software for IT teams that provides real-time status of issues as well as sophisticated analytics and reporting capabilities. It is used by IT and developer teams to plan, execute, track, and organize their projects, tasks, incidents, and code changes.
The integration of Deskpro and Freshservice allows the customers to receive a great service from both of them. The integration makes it possible for the customers to view the status of issue/incident at the same time through both products without switching from one product to another. In addition, customers can also monitor the progress of issues/incidents at a glance because they are displayed on one screen. Thus, it saves customer’s time and enables them to get a great support service via the integration.
The integration of Deskpro and Freshservice has brought many benefits to customers. They can save time and money because it does not require employees to work in different programs while delivering the same quality service to customers. As mentioned above, the integration helps users see the status of issues/incidents at the same time without switching between products. The integration also reduces errors caused by switching between programs because users can work on one program only. Besides, employees do not need to switch between programs when they want to send reports to managers since they can also see the reports in one program. Another benefit of the integration is that it offers real-time status updates. Customers can receive feedback from both products at once instead of waiting for response from each product separately. With the integration, customer support team can provide better customer service by sharing information about issues/incidents between team members in real time. Therefore, they can spve issues faster by working together instead of working separately in different programs.
In conclusion, I strongly believe that integrating Deskpro and Freshservice makes it easier for customers to receive a great customer service from both companies because it makes all information available in one place. The integration helps customers save time by providing easy access to all information on one screen instead of switching between different programs. Through the integration, customer support team is more productive since they can share information about issues/incidents between team members in real time. Therefore, they can spve issues faster by working together instead of working separately in different programs.
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