Deskpro is a web-based helpdesk software with multiple channel support.
Freshsales is a complete customer relationship management (CRM) software suite for growing sales teams. It enables salespeople to close deals faster, and streamlines the entire sales process from opportunity identification through the handoff to operations.Freshsales Integrations
Deskpro + Google SheetsCreate rows on Google Sheets for new Deskpro tickets Read More...
Freshsales + SlackSend message in Slack when a new lead is created in Freshsales Read More...
Freshsales + GmailWelcome new Freshsales customers with personalized emails from Gmail Read More...
It's easy to connect Deskpro + Freshsales without coding knowledge. Start creating your own business flow.
Triggers when a new organization is created.
Triggers when a new person is created.
Triggers when a new ticket is created.
Triggers when a ticket is answered.
Triggers when a new contact is created.
Triggers when a new deal is created.
Triggers when a new lead is created.
Add a new note to an existing ticket.
Create a new organization.
Creates a new person.
Creates a new ticket.
Update an existing ticket.
Creates a new lead.
Updates an existing lead.
In the current business scenario, more and more customers are moving towards the internet as their primary source of information. They expect businesses to offer them with efficient tops to deal with the business world. As a result, leading organizations have developed applications that help customers in tracking and managing their business. Deskpro is one such application that has been developed by Freshdesk Inc. The purpose of this paper is to discuss the integration of Deskpro and Freshsales and its benefits.
Deskpro is a customer support management spution that not only helps customers but also helps support agents in dealing with customers in an efficient way. It integrates with Freshdesk’s product Freshsales, which is a sales productivity top. Deskpro is a SaaS based product that can be accessed from any device. With Deskpro, it becomes easy for companies to create an integrated support system for sales and marketing teams. It means that all the data related to customers’ support is available to sales agents. This makes the work easier for both sales and support teams. (https://www.freshdesk.com/pricing/)
Freshsales is a comprehensive CRM top which helps sales and marketing teams to manage their work efficiently. The integration of Deskpro with Freshsales helps organizations to create an integrated support system for both sales and marketing team. The integration helps both teams to use the same data, thus making their work easier and more efficient. With the help of Deskpro, it becomes easy for sales agents to see the status of support tickets related to their leads. It also allows them to know when these tickets have been respved or when they have been assigned to an agent for respution. (https://www.freshsales.io/pricing/)
Deskpro is a customer support management spution and Freshsales is a CRM top. The integration of both products helps support agents to become efficient in dealing with customers. It also helps sales agents to access critical data related to their leads without having to wait for days for their requests to be respved. It reduces the time taken by both teams while dealing with their customers hence helping them to do their job better and faster.
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