Deskpro is a web-based helpdesk software with multiple channel support.
Freshdesk is a cloud based customer support software for companies with multiple support agents and complex customer service requirements. It combines the power of social networks, crowd support, email and phone with information channels like forums and internal notes.Freshdesk Integrations
Deskpro + Google SheetsCreate rows on Google Sheets for new Deskpro tickets Read More...
Freshdesk + SlackGet Slack notifications every time a new ticket comes into your Freshdesk ticket view Read More...
It's easy to connect Deskpro + Freshdesk without coding knowledge. Start creating your own business flow.
Triggers when a new organization is created.
Triggers when a new person is created.
Triggers when a new ticket is created.
Triggers when a ticket is answered.
Triggers when a new customer is created.
Triggers when there is a new ticket is created in Freshdesk.
Triggers when a Ticket is updated.
Add a new note to an existing ticket.
Create a new organization.
Creates a new person.
Creates a new ticket.
Update an existing ticket.
Allows you to create a User/Customer in Freshdesk for your support domain.
Create a ticket in Freshdesk for your domain.
Deskpro is a global provider of enterprise-class contact center software. Our sputions are built for your agents and designed to meet your unique business challenges. We help you integrate multiple applications, outsource providers, and legacy systems to enhance agent productivity, while driving down total cost of ownership. (Source. deskpro.com)
Freshdesk is the leading cloud-based customer support software that helps organizations manage their customer relationships. It offers a suite of integrated cloud-based products that enable companies to provide an awesome support experience to their customers through websites, mobile apps, email, social networks and phone. The company was founded in 2010 by Girish Mathrubootham and Shreyans Bhansali. (Source. freshdesk.com)
Integration of Deskpro and Freshdesk means there is no need to log into different systems to interact with customers. With integration of these two systems, the customers can use a single platform for all their needs. After integration of Deskpro and Freshdesk, customers are able to communicate with their support team through a single channel. Customers can manage their tickets through a single system. It makes it easier for businesses to manage their customer interactions smoothly. This helps businesses to organize their workforce, and make them more effective. There are many benefits that businesses can reap by integrating Deskpro and Freshdesk. These are discussed in the next section.
There are many benefits of integrating Deskpro and Freshdesk:
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