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Deskpro + Freshdesk Integrations

Appy Pie Connect allows you to automate multiple workflows between Deskpro and Freshdesk

About Deskpro

Deskpro is a web-based helpdesk software with multiple channel support.

About Freshdesk

Freshdesk is a cloud based customer support software for companies with multiple support agents and complex customer service requirements. It combines the power of social networks, crowd support, email and phone with information channels like forums and internal notes.

Freshdesk Integrations

Best Deskpro and Freshdesk Integrations

  • Deskpro Google Sheets

    Deskpro + Google Sheets

    Create rows on Google Sheets for new Deskpro tickets Read More...
    When this happens...
    Deskpro New Ticket
     
    Then do this...
    Google Sheets Create Spreadsheet Row
    Save time by automatically adding new Deskpro tickets to your Google Sheets and create useful lists so you have a head start when you need to reference customer information. Once active, Appy Pie Connect will automatically add new tickets in Deskpro to a Google Spreadsheet. Set it up in just a few minutes.
    How This Deskpro – Google Sheets Integration Works
    • A new ticket is created in Deskpro
    • Appy Pie Connect adds that ticket to Google Sheets
    What You Need
    • Deskpro account
    • Google Sheets account
  • Deskpro Slack

    Deskpro + Slack

    Send Slack Channel messages for new Deskpro tickets Read More...
    When this happens...
    Deskpro New Ticket
     
    Then do this...
    Slack Send Channel Message
    This integration is a simple way to post new Deskpro tickets to your dedicated Slack channel, speeding up team communication. Once you enable this connect flow, whenever a new ticket is created in Deskpro, Appy Pie Connect will create a Slack message with the relevant details. Empower your team to address issues faster!
    How This Deskpro – Slack Integration Works
    • A new ticket is created in Deskpro
    • Appy Pie Connect sends a message in channel on Slack
    What You Need
    • Deskpro account
    • Slack account
  • Deskpro Trello

    Deskpro + Trello

    Create Trello cards for new Deskpro tickets Read More...
    When this happens...
    Deskpro New Ticket
     
    Then do this...
    Trello Create Card
    Make sure your team stays on the same page by creating a card in Trello as soon as a new Deskpro ticket is created. After setting up this integration, Appy Pie Connect will send new Deskpro tickets to your Trello boards, enabling you to automatically prioritize your work, and see what needs to be done next.
    How This Deskpro – Trello Integration Works
    • A new ticket is created in Deskpro
    • Appy Pie Connect create new ticket on Trello
    What You Need
    • Deskpro account
    • Trello account
  • Deskpro Slack

    Freshdesk + Slack

    Get Slack notifications every time a new ticket comes into your Freshdesk ticket view Read More...
    When this happens...
    Deskpro New Ticket
     
    Then do this...
    Slack Send Channel Message
    If you're looking for a way to get the most out of your Slack, try this Freshdesk - Slack integration. Once active, we will watch your ticket view inside your Freshdesk account for new tickets. When a new ticket is found, Appy Pie Connect will copy the ticket data and automatically post it on Slack. With our automation platform, you can set-up this Connect within minutes, all without writing even a single line of code.
    How this Freshdesk - Slack integration Works
    • A new ticket is created in Freshdesk
    • Appy Pie Connect copies the ticket data and sends as a message to the selected Slack channel
    What You Need
    • A Freshdesk account
    • A Slack account
  • Deskpro Asana

    Freshdesk + Asana

    Create Asana tasks for new Freshdesk tickets Read More...
    When this happens...
    Deskpro New Ticket
     
    Then do this...
    Asana Create Task
    Set up this Asana – Freshdesk integration and we will help you add efficiency to your business. This Asana-Freshdesk integration, once active, will create a new task in Asana for every ticket you receive on Freshdesk. You don’t need coding or programming skills, just follow our simple instructions and set-up this integration in minutes.
    How It Works
    • A new ticket is created on Freshdesk
    • Appy Pie Connect automatically creates a task for it in Asana
    What You Need
    • A Freshdesk account
    • An Asana account
  • Deskpro Asana

    {{item.triggerAppName}} + {{item.actionAppName}}

    {{item.message}} Read More...
    When this happens...
    Deskpro {{item.triggerTitle}}
     
    Then do this...
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Connect Deskpro + Freshdesk in easier way

It's easy to connect Deskpro + Freshdesk without coding knowledge. Start creating your own business flow.

    Triggers
  • New Organization

    Triggers when a new organization is created.

  • New Person

    Triggers when a new person is created.

  • New Ticket

    Triggers when a new ticket is created.

  • New Ticket Reply

    Triggers when a ticket is answered.

  • New Contact

    Triggers when a new customer is created.

  • New Ticket

    Triggers when there is a new ticket is created in Freshdesk.

  • Update Ticket

    Triggers when a Ticket is updated.

    Actions
  • Add Message to Ticket

    Add a new note to an existing ticket.

  • Create Organization

    Create a new organization.

  • Create Person

    Creates a new person.

  • Create Ticket

    Creates a new ticket.

  • Update Ticket

    Update an existing ticket.

  • Create Contact

    Allows you to create a User/Customer in Freshdesk for your support domain.

  • Create Ticket

    Create a ticket in Freshdesk for your domain.

How Deskpro & Freshdesk Integrations Work

  1. Step 1: Choose Deskpro as a trigger app and Select "Trigger" from the Triggers List.

    (30 seconds)

  2. Step 2: Authenticate Deskpro with Appy Pie Connect.

    (10 seconds)

  3. Step 3: Select Freshdesk as an action app.

    (30 seconds)

  4. Step 4: Pick desired action for the selected trigger.

    (10 seconds)

  5. Step 5: Authenticate Freshdesk with Appy Pie Connect.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Deskpro and Freshdesk

Deskpro?

Deskpro is a global provider of enterprise-class contact center software. Our sputions are built for your agents and designed to meet your unique business challenges. We help you integrate multiple applications, outsource providers, and legacy systems to enhance agent productivity, while driving down total cost of ownership. (Source. deskpro.com)

  • Freshdesk?
  • Freshdesk is the leading cloud-based customer support software that helps organizations manage their customer relationships. It offers a suite of integrated cloud-based products that enable companies to provide an awesome support experience to their customers through websites, mobile apps, email, social networks and phone. The company was founded in 2010 by Girish Mathrubootham and Shreyans Bhansali. (Source. freshdesk.com)

  • Integration of Deskpro and Freshdesk
  • Integration of Deskpro and Freshdesk means there is no need to log into different systems to interact with customers. With integration of these two systems, the customers can use a single platform for all their needs. After integration of Deskpro and Freshdesk, customers are able to communicate with their support team through a single channel. Customers can manage their tickets through a single system. It makes it easier for businesses to manage their customer interactions smoothly. This helps businesses to organize their workforce, and make them more effective. There are many benefits that businesses can reap by integrating Deskpro and Freshdesk. These are discussed in the next section.

  • Benefits of Integration of Deskpro and Freshdesk
  • There are many benefits of integrating Deskpro and Freshdesk:

    • Customers can track the status of their inquiries from anywhere. They feel more confident as they don’t have to call back or fplow up for status check. They are able to do this due to integration of Deskpro and Freshdesk.
    • Customers can see the progress of their request in real time. It is about customer experience management, and it happens due to integration of Deskpro and Freshdesk. There is no need for customers to check with multiple systems when they want to see the progress of their request. They can do it easily on a single platform using integration of Deskpro and Freshdesk. Customers do not have to worry about waiting for an update regarding the status of their request; they can get it on time without having to chase anyone. This improves the level of satisfaction that customers get from the business they are dealing with. This makes them more loyal towards the brand.
    • Customers can also check the history of their support requests. For example, if a customer gives feedback on how the business handled his request, then he can easily find it from his support history in Integration of Deskpro and Freshdesk. This shows him how well he has been served by the organization even after providing feedback on the service provided by them. This increases trust in the business and results in more loyalty towards the brand.
    • Even the front-line employees and managers can view details of service requests at the same place where they are getting other important information about the business such as reports, tasks, etc.. This helps them manage their work more effectively as they don’t have to log into different systems anymore to check on service requests made by the customers. This also helps them reduce pressure on the back-end team because they don’t have to forward the service requests directly to them anymore. They can also respve issues faster due to better access to information required by them in order to do so.
    • Integration of Deskpro and Freshdesk also helps in improving sales results as customers get assured service from the organization even after making purchases from them. This makes them likely to purchase again from the organization; thus improving sales results even further.
    • Integration of Deskpro and Freshdesk also helps in improving customer satisfaction levels due to improved customer experience management offered by both these platforms together. Customers get a smoother experience interacting with the business they are dealing with, which makes them happy with services provided by the business and less likely to switch brands in future due to dissatisfaction with services offered by the business. This improves loyalty levels among customers towards the business they are dealing with, thus improving customer retention rates as well as sales results for this business in future.

    The process to integrate Deskpro and Fplow Up Boss may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.