Deskpro is a web-based helpdesk software with multiple channel support.
BambooHR is a cloud-based HR management software solution for small and medium-sized businesses that streamlines and centralizes employee information into a single database with instant, real-time alerts and reports.BambooHR Integrations
Deskpro + Google SheetsCreate rows on Google Sheets for new Deskpro tickets Read More...
It's easy to connect Deskpro + BambooHR without coding knowledge. Start creating your own business flow.
Triggers when a new organization is created.
Triggers when a new person is created.
Triggers when a new ticket is created.
Triggers when a ticket is answered.
Triggers when a company report changes. Works best with reports sorted by a date field in descending order.
Get a summary of who's out of the office on a given date
Triggers when a new employee is created.
Triggers when a new time off is found for the selected conditions. Limited to those employees and time off types that you have view access to.
Triggers when a new time off request is created by an employee whose requests you're able to approve
Add a new note to an existing ticket.
Create a new organization.
Creates a new person.
Creates a new ticket.
Update an existing ticket.
Creates a new employee
Approve, deny, or cancel a time off request.
Updates an existing employee
Deskpro is a company that provides an online platform to directly engage with their customers via email, phone or social media. Since the company was established in August 2007, they have helped thousands of businesses to provide their customers a direct access and a personal customer service.
BambooHR is a human resources software system that has been designed to integrate with the payrpl systems, payrpl tax filing and benefits management. The system also helps recruiters to screen potential candidates and track the applicant’s progress from application through employment. It has been established since 2009.
2.1. Integration of Deskpro and BambooHR
Integration between Deskpro and BambooHR allows companies to access their customer service data with zero integration effort required by Deskpro. The companies can further create and send email messages via Deskpro, as well as use call tracking features and SMS functions within Deskpro. They can also integrate Deskpro with other applications supported by the BambooHR platform such as Workday Payrpl and Benefits Administration, so that Deskpro can automatically update data in BambooHR. By integrating these two systems, it saves time for companies to manage their customer data and also save the cost on managing multiple systems (Deskpro & BambooHR.
2.2. Benefits of Integration of Deskpro and BambooHR
Integration between Deskpro and BambooHR has a number of benefits for both companies and its customers. For instance, companies will be able to reduce costs on managing customers’ personal information and contact information, while customers will be able to access their personal information in real-time without having to submit them again into the system when contacting the company’s customer service team. Integration between Deskpro and BambooHR creates a self-service customer portal, which enables customers have more contrp over their personal information by providing them with options to easily change their contact information outside of the call center environment. Furthermore, integration allows companies to capture customer insights from social media platforms such as Facebook and Twitter, while it also allows the companies to reach out to their customers via social media platforms if they do not have their email addresses or phone numbers. By integrating these two systems together, it creates a better experience for both companies and their customers.
In summary, integration between Deskpro and BambooHR allows customers to manage their personal information in one place. This integration will help companies to improve their customer service level by allowing them to reach out to their customers when they need them without having to chase them for more personal information. Companies can access their customer data in real-time and respond to the customer queries quickly instead of chasing them for more information every time. This integration will save the employees of the companies’ time to chase customers for more information and also saves the money on hiring more people to help handle the customers’ concerns.
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