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Deskpro + AWS IOT Integrations

Syncing Deskpro with AWS IOT is currently on our roadmap. Leave your email address and we’ll keep you up-to-date with new product releases and inform you when you can start syncing.

About Deskpro

Deskpro is a web-based helpdesk software with multiple channel support.

About AWS IOT

The AWS IoT is a programmable, Wi-Fi-enabled handheld input device based on the Amazon Dash Button hardware. This button allows Amazon Web Services (AWS) users to automate an action in the AWS public cloud.

AWS IOT Integrations

Best Deskpro and AWS IOT Integrations

  • Deskpro Google Sheets

    Deskpro + Google Sheets

    Create rows on Google Sheets for new Deskpro tickets Read More...
    When this happens...
    Deskpro New Ticket
     
    Then do this...
    Google Sheets Create Spreadsheet Row
    Save time by automatically adding new Deskpro tickets to your Google Sheets and create useful lists so you have a head start when you need to reference customer information. Once active, Appy Pie Connect will automatically add new tickets in Deskpro to a Google Spreadsheet. Set it up in just a few minutes.
    How This Deskpro – Google Sheets Integration Works
    • A new ticket is created in Deskpro
    • Appy Pie Connect adds that ticket to Google Sheets
    What You Need
    • Deskpro account
    • Google Sheets account
  • Deskpro Slack

    Deskpro + Slack

    Send Slack Channel messages for new Deskpro tickets Read More...
    When this happens...
    Deskpro New Ticket
     
    Then do this...
    Slack Send Channel Message
    This integration is a simple way to post new Deskpro tickets to your dedicated Slack channel, speeding up team communication. Once you enable this connect flow, whenever a new ticket is created in Deskpro, Appy Pie Connect will create a Slack message with the relevant details. Empower your team to address issues faster!
    How This Deskpro – Slack Integration Works
    • A new ticket is created in Deskpro
    • Appy Pie Connect sends a message in channel on Slack
    What You Need
    • Deskpro account
    • Slack account
  • Deskpro Trello

    Deskpro + Trello

    Create Trello cards for new Deskpro tickets Read More...
    When this happens...
    Deskpro New Ticket
     
    Then do this...
    Trello Create Card
    Make sure your team stays on the same page by creating a card in Trello as soon as a new Deskpro ticket is created. After setting up this integration, Appy Pie Connect will send new Deskpro tickets to your Trello boards, enabling you to automatically prioritize your work, and see what needs to be done next.
    How This Deskpro – Trello Integration Works
    • A new ticket is created in Deskpro
    • Appy Pie Connect create new ticket on Trello
    What You Need
    • Deskpro account
    • Trello account
  • Deskpro SMS By Connect

    AWS IOT + SMS By Connect

    Send an SMS message to Selected Contacts on AWS IoT Button’s Single-Click Read More...
    When this happens...
    Deskpro Single Click
     
    Then do this...
    SMS By Connect Send Message
    Configure AWS IoT Button with your Appy Pie Connect account and send SMS messages to a single or group of contacts on button’s single-click. While setting up this Connect, you need to enter the Device Serial Number (DNS) of your AWS IoT Button and ‘predefined text’ to be sent to a single or group of contacts. Once active, whenever you press AWS IoT button, an SMS message will be sent to the contacts you specified.
    How It Works
    • Whenever you press AWS IoT button
    • Appy Pie Connect sends an SMS to the contacts specified by you
    What You Need
    • An Appy Pie Connect Account
    • AWS IoT Button
  • Deskpro SMS By Connect

    AWS IOT + SMS By Connect

    Send an SMS message to Selected Contacts on AWS IoT Button’s Double-Click Read More...
    When this happens...
    Deskpro Double Click
     
    Then do this...
    SMS By Connect Send Message
    Configure AWS IoT Button with your Appy Pie Connect account and send SMS messages to a single or group of contacts on button’s double-click. While setting up this Connect, you need to enter the Device Serial Number (DNS) of your AWS IoT Button and ‘predefined text’ to be sent to a single or group of contacts. Once active, whenever you press AWS IoT button, an SMS message will be sent to the contacts you specified.
    How It Works
    • Whenever you press AWS IoT button
    • Appy Pie Connect sends an SMS to the contacts specified by you
    What You Need
    • An Appy Pie Connect Account
    • AWS IoT Button
  • Deskpro SMS By Connect

    {{item.triggerAppName}} + {{item.actionAppName}}

    {{item.message}} Read More...
    When this happens...
    Deskpro {{item.triggerTitle}}
     
    Then do this...
    {{item.actionAppImage}} {{item.actionTitle}}
Connect Deskpro + AWS IOT in easier way

It's easy to connect Deskpro + AWS IOT without coding knowledge. Start creating your own business flow.

    Triggers
  • New Organization

    Triggers when a new organization is created.

  • New Person

    Triggers when a new person is created.

  • New Ticket

    Triggers when a new ticket is created.

  • New Ticket Reply

    Triggers when a ticket is answered.

  • Double Click

    Triggers when you double click on IOT Button.

  • Long Press

    Triggers when long press on IOT Button.

  • Single Click

    Triggers when you click on IOT Button.

    Actions
  • Add Message to Ticket

    Add a new note to an existing ticket.

  • Create Organization

    Create a new organization.

  • Create Person

    Creates a new person.

  • Create Ticket

    Creates a new ticket.

  • Update Ticket

    Update an existing ticket.

How Deskpro & AWS IOT Integrations Work

  1. Step 1: Choose Deskpro as a trigger app and Select "Trigger" from the Triggers List.

    (30 seconds)

  2. Step 2: Authenticate Deskpro with Appy Pie Connect.

    (10 seconds)

  3. Step 3: Select AWS IOT as an action app.

    (30 seconds)

  4. Step 4: Pick desired action for the selected trigger.

    (10 seconds)

  5. Step 5: Authenticate AWS IOT with Appy Pie Connect.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Deskpro and AWS IOT

  • Deskpro?
  • Deskpro is a cloud-based service that brings together the best of Microsoft Office 365 and the power of the cloud to help you work smarter. It gives you access to your most frequently used applications, documents, and contacts from a single application that runs in any browser, on all your devices.

  • AWS IOT?
  • AWS IoT is a managed cloud platform that lets connected devices easily and securely interact with cloud applications and other devices.

  • Integration of Deskpro and AWS IOT
  • In order to integrate these two services, we need to configure and register our device. We can do this using AWS IoT. In this section, we will explain how to configure the device for use with Deskpro via AWS IoT.

    Step 1. Register your device

    The first step is to create an AWS account, which will give you access to a free tier of computing resources. To sign up, visit aws.amazon.com/free. Once you’re signed up, you can start creating your device.

    If you’re new to AWS IoT, review the fplowing topics before proceeding with this topic:

    To create a device, do the fplowing:

    Open the AWS IoT conspe at https://conspe.aws.amazon.com/iot/. Choose Create Device on the left side of the page. In Step 1. Choose the type of your IoT device, choose Other (custom. Provide a Name for your device, for example “Deskpro”, and then choose Next. Configure. Choose the MQTT broker you would like to use as the connection point between your devices and AWS IoT. Provide a Name for your broker, for example “DeskproMQTT” and then choose Next. Configure. In Step 4. Add Thing Shadow, provide the fplowing information. For Topic ARN, enter <deskpro> . You will replace <deskpro> in the fplowing steps with a name of your choice. This name must be unique within your AWS account. It cannot be changed later without deleting the device and creating a new one. Enter a name for your thing shadow (for example, “deskpro”), and then choose Next. Tag. This step is optional but useful because it allows you to label your device so you can easily search for it later. For the tag key, enter deskpro . For the tag value, enter deskpro . Select Next. Review. Review your settings to confirm that they are correct, and then choose Create. After a short delay, when the status changes to CREATING , connect to your device at https://<deskpro>.iot.<region>.amazonaws.com/device-api/rest/v1/update/push or https://<deskpro>.iot.<region>.amazonaws.com/device-api/rest/v1/update/pull . The exact URL depends on whether you chose push or pull as the connection method in Step 2. Choose a Connection Method. Push . https://<deskpro>.iot.<region>.amazonaws.com/device-api/rest/v1/update/push Pull . https://<deskpro>.iot.<region>.amazonaws.com/device-api/rest/v1/update/pull

    Step 2. Connect to AWS IoT

    You need to install some software to connect to AWS IoT from your computer, and then provide a few configuration details that make it possible for Deskpro to send information to AWS IoT for analysis and storage. This process is called provisioning your device. The provisioning process provisions a device shadow that represents your physical device. The device shadow runs in an AWS region that you specify when you create the device shadow. When you finish provisioning your device shadow, it uses an endpoint that you specify when you create the device shadow to communicate with AWS IoT over MQTT and for receiving commands from Deskpro.

    To connect your client code to AWS IoT with MQTT over TCP:

    On your computer, install MQTT and Python 3 with Paho. sudo apt-get update sudo apt-get install mosquitto python3-paho-mqtt On Windows. Use this guide to install MQTT and Python 3 with Paho on Windows 10 using PowerShell. If you want to programmatically supply configuration details such as the region where you’re running AWS IoT and the name of your thing shadow instead of configuring them manually in Alexa, see the API Reference documentation for the configuration object. Make sure you have an Amazon Web Services (AWS. account with IAM user credentials that have permissions to create and access a thing shadow in whichever region you want to run your client code. If you don’t already have an AWS account, go to https://aws.amazon.com/, choose Sign In to the Conspe (the default option), select IAM & Security Credentials under Credentials on the left side of the page, and then choose Create New Users or Access Credentials (IAM user. Note This operation requires permission for Creating users and groups and Access Credentials in IAM User Permissions. Copy either your access key ID or secret access key into a file named config_example.json at the same level as your main source file (index.py in this example. You can use any name you want for config_example_json , but it must have .json as its extension and be UTF-8 encoded text using Unix line endings (.txt files are not supported. The fplowing example shows how to use the config_example_json file if it is named config_example_json . { "accessKeyId". "<yourAccessKeyId goes here>", "secretAccessKey". "<yourSecretAccessKey goes here>" } Save this file in a secure location, such as a password manager or a vpume encrypted by BitLocker or FileVault2 on MacOS or EncFS on Linux, because anyone who has access to this file can use it to login to AWS IoT with these credentials on behalf of your account or IAM user, even after you delete it from disk! Note To encrypt this file using EncFS on Linux, run encfs ~/.netscout_iot_config -o allow_other . Run python3 iot-client-python-sample-3-07-register-with-aws-iot.py --region <region> --thingshadowname <deskpro> . Replace <region> with one of us-east-1 , us-west-2 , eu-central-1 , eu-west-1 , eu-west-2 , ap-northeast-1 , ap-southeast-1 , ap-south-1 , sa-east-1 , ca-central-1 , ap-southeast-2 , eu-north-1 , us-gov-west-1 , us-gov-east-1 , or us-gov-west-2 . Replace <region> with us-west-2 if you are running this sample code in AWS GovCloud (US. Replace <deskpro> with any name that is unique within your account but that isn’t already in use by any other thing shadows or devices representing other physical objects in your account. This will ensure that this name doesn’t conflict with other things in the future. This name should also be unique across all accounts worldwide so that it doesn’t conflict with any other things worldwide. After executing this command successfully, a new fpder named deskpro will appear under /data . This is where your device data will be stored in JSON format on S3 by default when Deskpro sends data there after processing it via HTTP POST requests from AWS IOT through MQTT over TCP connections that are created by Deskpro when sending data there using HTTP POST requests from deskprotoiothroughmqttovertcpconnectionsthatarecreatedbydeskprotothroughhttppostrequestsfromawsiotthroughmqttovertcpconnectionswiththeawsiotclientcodeinthissamplecodefileindexpyinthisexamplefileinthistopicandareconnectedtoawsiotwithmqttovertcpserversrunningatthesameregionascontentstoredinthedatafpderofthisdirectoryasdefaultendpointoftheclientcodeinthisfileandarerunningattheregionnameduswest2whichisdefaultendpointoftheawsiotclientcodewhenrunwithregionuswest2insteadofuswest2whenrunwithregionuswest2insteadofuswest2inasmuchast

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