Zendesk is the world's leading cloud-based customer service software that provides a single platform for businesses to improve their customer service, support and experience across multiple channels, such as email, social media and helpdesks.Zendesk Integrations
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It's easy to connect Delay By Connect + Zendesk without coding knowledge. Start creating your own business flow.
Triggers every time a new group is created in Zendesk.
Triggers once a new organization is added to Zendesk.
Triggers every time a new ticket is added to a view.
Triggers when a new user is created in Zendesk.
Triggers every time when a ticket is updated. (Note-Zendesk might take an hour to make tickets available via their API with this trigger).
Waits for a set amount of time before completing your Actions.
Waits to run your Actions until a date or time that you choose.
Create a new organization.
Create a new ticket.
Create a new user.
Update an existing organization.
Modify an existing ticket status or add comments.
Modify an existing user.
Delay By Connect (DBC), a travel delay app, offers passengers some comfort in uncertain traveling conditions. It helps them to find the best alternative route or schedule when their flight is delayed or canceled. The company was founded in 2012, in New York, U.S.
Zendesk, a software development company, came into existence in Copenhagen, Denmark, in 2007. It helps companies to deliver reliable and high-quality customer service. Its tops integrate with software platforms such as Salesforce, Office 365, and Service Cloud. It has almost 500 employees and serves more than 72,000 customers in more than 50 countries. The headquarter is situated in San Francisco, U.S.
In order to integrate Delay By Connect with Zendesk, a single sign-on (SSO. was needed. Therefore, DBC used AIM SSO from Appirio that enables a single login across various applications. With this integration, DBC can know information about its customers, which will help the company to provide better services.
Delay By Connect can use Zendesk’s help desk ticketing system to help customers whenever there are issues with their flights or bags. Customer support team of DBC can also post announcements on Zendesk channels for its customers. These announcements will be shared across social media networks and email newsletters so that all the customers can see them. This way DBC can keep its customers informed about the latest updates regarding their issues.
Another benefit of integrating Delay By Connect with Zendesk is that DBC can provide its customers with detailed information about their tickets. DBC can also send notifications to its customers if they have any receipts or boarding passes in Zendesk. This way DBC can save time and money by reducing the number of times it has to request this information from the customers.
Delay By Connect can get the advantage of increased sales by making use of the social media channels of Zendesk and by posting announcements on these channels for its clients through Zendesk Help Desk Notifications. When a traveler posts his or her issues on Twitter or Facebook, fplowers of these respective networks will see this post. They will then visit the Delay By Connect website to read more details about the issue and take necessary action. In this way DBC will get more traffic to its site and increase its sales.
Delay By Connect can also save costs by using Zendesk because the company won’t need to hire a dedicated customer service staff for its customer service operations. Rather it can use the services of an outsourced customer support team that works on behalf of Zendesk and provides customer service services to Delay By Connect’s customers. Since Delay By Connect doesn’t need to pay for any infrastructure for hosting its website and data storage, it will save money. It can then spend these savings on marketing activities to promote its business and grow its revenues.
The process to integrate Delay By Connect and Zendesk may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.