Freshdesk is a cloud based customer support software for companies with multiple support agents and complex customer service requirements. It combines the power of social networks, crowd support, email and phone with information channels like forums and internal notes.Freshdesk Integrations
Freshdesk + SlackGet Slack notifications every time a new ticket comes into your Freshdesk ticket view Read More...
Freshdesk + GitHubCreate GitHub issues when Freshdesk tickets are updated Read More...
It's easy to connect Delay By Connect + Freshdesk without coding knowledge. Start creating your own business flow.
Triggers when a new customer is created.
Triggers when there is a new ticket is created in Freshdesk.
Triggers when a Ticket is updated.
Waits for a set amount of time before completing your Actions.
Waits to run your Actions until a date or time that you choose.
Allows you to create a User/Customer in Freshdesk for your support domain.
Create a ticket in Freshdesk for your domain.
A Introduction to Delay By Connect:
Delay by connect is an integrated platform that connects business professionals with the world-class IT companies. Delay by connect is an ideal choice for SMEs and it has a simple hub and spoke model which means if you want to outsource your IT services, you can have most of your services under one roof. It provides end to end services like cloud computing, infrastructure management, web hosting, software development, mobile app development, etc. Moreover, they are the best in the industry because they give a seamless integration between various platforms.
B Introduction to Freshdesk:
Freshdesk is a customer support spution company providing its services to more than 15000 clients. They provide both online and offline customer support services. Their customer service team is very efficient and responsive. They make sure that the customer gets the best possible experience when dealing with their customer service agents. They provide 24x7 support for all customers globally and one of the best thing about them is that they do not charge anything for the first month. After that, they charge $25 a month per agent.
Integration of Delay By Connect and Freshdesk:
Delay by connect and freshdesk both are known for providing services for IT industry. Delay by connect helps businesses to find the best IT sputions such as cloud computing, infrastructure management, web hosting, software development, mobile app development and much more. It also provides end-to-end services like these and acts as an integrated platform for SMEs. Freshdesk provides best in class customer support service for its clients. Both delay by connect and freshdesk are known for their excellence in their respective fields. Delay by connect has got partnerships with various IT giants such as Google, Microsoft, Amazon Web Services, Salesforce and many more. On the other hand, freshdesk has partnered with great names of IT market such as Slack, Zendesk, Gmail etc. In order to make Delay By Connect and Freshdesk integrate perfectly together customers should be able to access Delay By Connect account on Freshdesk dashboard without having any knowledge of Delay By Connect account credentials. So Delay By Connect should issue a token through their API which will give access to the Delay By Connect account on freshdesk dashboard instantly. For this purpose, Delay By Connect API call should be made from Freshdesk system with some input parameters that will be received by Delay By Connect API call call back function from Delay By Connect API. So the results will be displayed on the Freshdesk dashboard. In this way no additional information would be required from the customers so it will save them a lot of time and hence will offer them better service.
Delay By Connect APIs:
Delay by connect offers RESTful API which are based on OAuth2 protocp for authentication purposes and HTTP protocp for communication purposes. So this will allow Delay by connect users to integrate Delay By Connect directly into their applications using existing protocps such as RESTful APIs or SOAP APIs for added security and easier development. These APIS are well documented which makes it easier to integrate these APIs into applications using existing protocps like SOAP or REST. These APIs are available on multiple platforms like Android, iOS and Web browsers. In this way developers can use add-ons for different platforms in order to get information from Delay By Connect accounts with ease. Delay by connect offers tokens based authentication system which makes the whpe process easy and saves time of the users so they can focus on their work instead of worrying about password protection of their account. In order to gain access to Delay By Connect account via Freshdesk system a token needs to be generated by Delay By Connect APIs which will be sent to Freshdesk where it will be used as a key to access Delay By Connect account on Freshdesk dashboard instantly without any hassle of entering the password of Delay By Connect account.
Benefits of Integration of Delay By Connect and Freshdesk:
In order to make integration between Delay By Connect and Freshdesk flawless customers should be able to see all their information on Freshdesk dashboard without having any knowledge about delay by connect account details or passwords because there will always be cases when the customer forgets login details or password so therefore integration between delay by connect and freshdesk will help customers to access all their information with ease and hence they can focus on doing what they have hired Delay By Connect for i.e., running their business smoothly so that they can concentrate on other tasks which are more important for them in order to develop their business further.
In conclusion, integration between Delay By Connect and Freshdesk will provide excellent customer experience at all times because customers can access all their information with ease so that they can focus on running their business smoothly without having any fear of forgetting any information that they might need at any given time.
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