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CloudTalk + ServiceNow Integrations

Appy Pie Connect allows you to automate multiple workflows between CloudTalk and ServiceNow

About CloudTalk

CloudTalk help modern sales and customer service teams provide better phone support and close more deals.

About ServiceNow

ServiceNow is the only enterprise cloud platform that accelerates IT Service Management (ITSM) transformation. It gives organizations the agility and responsiveness they need to adapt in an increasingly digital world while giving IT departments the tools they require to be successful.

ServiceNow Integrations
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Best CloudTalk and ServiceNow Integrations

  • CloudTalk Asana

    CloudTalk + Asana

    Create Asana tasks for missed CloudTalk Calls Read More...
    When this happens...
    CloudTalk New Call
     
    Then do this...
    Asana Create Task
    Asana is an app for project management. By using this Appy Pie Connect automation, you can create Asana tasks to CloudTalk calls you missed. After setting this integration, Appy pie Connect will create Asana tasks when CloudTalk missed calls are detected. This is useful if you want to make sure those notifications get followed up on.
    How This Integration Works
    • A new missed call in detected in CloudTalk
    • Appy Pie Connect creates a task in Asana
    What You Need
    • CloudTalk account
    • Asana account
  • CloudTalk Slack

    CloudTalk + Slack

    Send Slack messages when CloudTalk calls are missed Read More...
    When this happens...
    CloudTalk New Call
     
    Then do this...
    Slack Send Channel Message
    Do you ever miss out on a CloudTalk call because you are not at your desk? Appy Pie Connect can make sure you never miss out again! With this integration, as soon as someone on your CloudTalk team misses a call Appy Pie Connect will send a Slack message to let them know. All they have to do is click the message and join the call from their computer or smartphone.
    How This CloudTalk-Slack Integration Works
    • When you missed a call in CloudTalk
    • Appy Pie Connect sends a channel message in Slack
    What You Need
    • CloudTalk account
    • Slack account
  • CloudTalk ServiceNow

    Gmail + ServiceNow

    Create records in ServiceNow on new labeled emails in Gmail [REQUIRED : Business Gmail Account] Read More...
    When this happens...
    CloudTalk New Labeled Email
     
    Then do this...
    ServiceNow Create Record
    ServiceNow is one of the best IT workflows management platforms that lets you automate your IT Business Management (ITBM) process. Use our Gmail-ServiceNow integration and make your IT business management more effective. After setting this integration up, whenever you get a new email with a specific label, it automatically gets added as a record in ServiceNow. You can add specific search term to make you connect quickly understand which emails need to be moved.
    How This Integration Works
    • A new email with a specific label on your Gmail account.
    • Appy Pie Connect automatically creates a record in your ServiceNow account
    What You Need
    • A Gmail account
    • A ServiceNow account
  • CloudTalk ServiceNow

    {{item.triggerAppName}} + {{item.actionAppName}}

    {{item.message}} Read More...
    When this happens...
    CloudTalk {{item.triggerTitle}}
     
    Then do this...
    {{item.actionAppImage}} {{item.actionTitle}}
Connect CloudTalk + ServiceNow in easier way

It's easy to connect CloudTalk + ServiceNow without coding knowledge. Start creating your own business flow.

    Triggers
  • New Call

    Triggers when call is made via CloudTalk.

  • New Contact

    Triggers when a contact is created or updated in CloudTalk.

  • New Record

    Triggers when a new record is created.

  • Updated Record

    Triggers when a record is update.

    Actions
  • Create Contact

    Create a contact.

  • Update Contact

    Update an existing contact.

  • Create Record

    Creates a new record in a table.

  • Update Record

    Update a old record in a table.

How CloudTalk & ServiceNow Integrations Work

  1. Step 1: Choose CloudTalk as a trigger app and Select "Trigger" from the Triggers List.

    (30 seconds)

  2. Step 2: Authenticate CloudTalk with Appy Pie Connect.

    (10 seconds)

  3. Step 3: Select ServiceNow as an action app.

    (30 seconds)

  4. Step 4: Pick desired action for the selected trigger.

    (10 seconds)

  5. Step 5: Authenticate ServiceNow with Appy Pie Connect.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of CloudTalk and ServiceNow

  • CloudTalk?
  • CloudTalk is a proprietary, out-of-the-box on-demand service that enables secure cplaboration on all business applications on the cloud. It provides the ability to share business data on the internet through various channels for real-time discussions and cplaboration. It simplifies cplaboration by providing unified access to all business applications. It also supports mobile devices, integrates with existing directory services, and includes social media integration. (https://cloudtalk.com/documentation/overview)

  • ServiceNow?
  • ServiceNow is an IT service management software company founded in 2004. It is headquartered in Santa Clara, California. ServiceNow offers a cloud computing platform that helps enterprises implement systems to manage IT operations and improve service delivery across the IT enterprise. ServiceNow’s target market is enterprise IT organizations. Services are delivered to customers as Software as a Service (SaaS. ServiceNow markets its products primarily to system integrators, managed service providers, and independent software vendors under the brand name Service Management Automation (SMA. (https://en.wikipedia.org/wiki/ServiceNow)

  • Integration of CloudTalk and ServiceNow
  • CloudTalk can be integrated to ServiceNow using the fplowing methods:

    – API Integration . This integration has the highest level of security because it does not require any username or password, but it requires coding expertise.

    – One-way . The one-way integration can be used when either CloudTalk or ServiceNow are not available or you want to publish data only from one system to another. This type of integration can be implemented using XML, HTTPS, or FTP transfer protocps.

    – Two-way . The two-way integration is used when you want to create discussion threads between CloudTalk and ServiceNow users using Single Sign On (SSO. This type of integration can be implemented using XML, HTTPS, or FTP transfer protocps.

    – XML File Upload . The XML file upload can be used to directly import questions from one system to the other without any coding. The system that is being published the questions needs to have an Oracle Database installed. The system that is publishing the questions can be behind firewalls or proxies.

    – Webhooks . Webhooks are used for integration between CloudTalk and ServiceNow without any authentication or coding required. CloudTalk POSTs an HTTP notification to a designated URL on your ServiceNow instance every time a question is published or updated. You can use this notification to trigger custom actions or trigger workflows within your ServiceNow instance. For more information about webhooks visit http://docs.servicenow.com/bttn/servicenow_admin_webhooks/managing_webhooks/page2.html#webhooks-reference .

  • Benefits of Integration of CloudTalk and ServiceNow
  • The benefits of integrating CloudTalk and ServiceNow include:

    – Better business cplaboration in real time

    – High level of security with SSO capabilities

    – Unified access to all business applications

    The process to integrate 403 Forbidden and 403 Forbidden may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.