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CloudTalk + Amazon SNS Integrations

Appy Pie Connect allows you to automate multiple workflows between CloudTalk and Amazon SNS

About CloudTalk

CloudTalk help modern sales and customer service teams provide better phone support and close more deals.

About Amazon SNS

The Amazon SNS platform (SNS) is a web service that enables you to send an SMS or a text-enabled mobile push notification to targeted subscribers.

Amazon SNS Integrations

Best CloudTalk and Amazon SNS Integrations

  • CloudTalk Asana

    CloudTalk + Asana

    Create Asana tasks for missed CloudTalk Calls Read More...
    When this happens...
    CloudTalk New Call
     
    Then do this...
    Asana Create Task
    Asana is an app for project management. By using this Appy Pie Connect automation, you can create Asana tasks to CloudTalk calls you missed. After setting this integration, Appy pie Connect will create Asana tasks when CloudTalk missed calls are detected. This is useful if you want to make sure those notifications get followed up on.
    How This Integration Works
    • A new missed call in detected in CloudTalk
    • Appy Pie Connect creates a task in Asana
    What You Need
    • CloudTalk account
    • Asana account
  • CloudTalk Slack

    CloudTalk + Slack

    Send Slack messages when CloudTalk calls are missed Read More...
    When this happens...
    CloudTalk New Call
     
    Then do this...
    Slack Send Channel Message
    Do you ever miss out on a CloudTalk call because you are not at your desk? Appy Pie Connect can make sure you never miss out again! With this integration, as soon as someone on your CloudTalk team misses a call Appy Pie Connect will send a Slack message to let them know. All they have to do is click the message and join the call from their computer or smartphone.
    How This CloudTalk-Slack Integration Works
    • When you missed a call in CloudTalk
    • Appy Pie Connect sends a channel message in Slack
    What You Need
    • CloudTalk account
    • Slack account
  • CloudTalk Slack

    Amazon SNS + Slack

    Send messages to Slack from the Amazon Simple Notification Service (SNS) Read More...
    When this happens...
    CloudTalk New Message
     
    Then do this...
    Slack Send Channel Message
    Want to keep your Slack team informed about the Amazon SNS messages you're sending? After you've set up this Amazon SNS-Slack integration, they'll receive a message on Slack for any new Amazon SNS message instantly. The message content will include a timestamp, the topic name, and the body of the notification.
    How This Integration Works
    • A new message is sent on a topic from Amazon SNS
    • Appy Pie Connect automatically sends a message on Slack
    What You Need
    • Amazon SNS account
    • Slack account
  • CloudTalk Google Sheets

    Amazon SNS + Google Sheets

    Add new rows on Google Sheets for new Amazon SNS messages Read More...
    When this happens...
    CloudTalk New Message
     
    Then do this...
    Google Sheets Create Spreadsheet Row
    If you want to keep track of all your Amazon SNS interactions, this integration is for you. Connect your Amazon SNS account to Google Sheets with Appy Pie Connect without any coding. Once you've activated this Amazon SNS Google Sheets integration, you'll be all set. From then on, every new message you receive for a specific topic on Amazon SNS will automatically be sent to Google Sheets, where a new row will be created for each. That way you can keep a record of all your Amazon SNS communication easy and organized.
    How This Amazon-SNS Integration Works
    • A new message is sent on a topic from Amazon SNS
    • Appy Pie Connect automatically adds a new row on Google Sheets
    What You Need
    • Amazon SNS account
    • Google Sheets account
  • CloudTalk Amazon SNS

    Gmail + Amazon SNS

    Send Messages through Amazon SNS from new Gmail emails [REQUIRED : Business Gmail Account] Read More...
    When this happens...
    CloudTalk New Email
     
    Then do this...
    Amazon SNS Create Message

    Amazon SNS is the highly managed messaging service used for sending basic notifications that can take the form of mobile push notifications, SMS’s, and even emails. With this service, you can also send alerts to various distributed services around the web. Now you can add more value to your Amazon SNS service by connecting it to Gmail. Once active, whenever a new email (matching a specific search term) is received on Gmail, Appy Pie Connect will automatically push out a new Amazon SNS message with all the details of the email.

    Note: To use this integration you must have a Business Gmail account.

    How it Works
    • A new email is received on Gmail
    • Appy Pie Connect automatically sends an Amazon SNS message.
    What You Need
    • A Gmail account
    • An Amazon SNS account
  • CloudTalk Amazon SNS

    {{item.triggerAppName}} + {{item.actionAppName}}

    {{item.message}} Read More...
    When this happens...
    CloudTalk {{item.triggerTitle}}
     
    Then do this...
    {{item.actionAppImage}} {{item.actionTitle}}
Connect CloudTalk + Amazon SNS in easier way

It's easy to connect CloudTalk + Amazon SNS without coding knowledge. Start creating your own business flow.

    Triggers
  • New Call

    Triggers when call is made via CloudTalk.

  • New Contact

    Triggers when a contact is created or updated in CloudTalk.

  • New Subscription

    Triggers when you add a new subscription.

  • New Topic

    Triggers when you add a new topic.

    Actions
  • Create Contact

    Create a contact.

  • Update Contact

    Update an existing contact.

  • Create Message

    Create a new message.

  • Create Topic

    Create a new topic.

How CloudTalk & Amazon SNS Integrations Work

  1. Step 1: Choose CloudTalk as a trigger app and Select "Trigger" from the Triggers List.

    (30 seconds)

  2. Step 2: Authenticate CloudTalk with Appy Pie Connect.

    (10 seconds)

  3. Step 3: Select Amazon SNS as an action app.

    (30 seconds)

  4. Step 4: Pick desired action for the selected trigger.

    (10 seconds)

  5. Step 5: Authenticate Amazon SNS with Appy Pie Connect.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of CloudTalk and Amazon SNS

CloudTalk (https://cloudtalk.zendesk.com/. is a feature on Zendesk that enables external services and applications to send and receive messages to and from Zendesk support chats and email conversations. It has been integrated with Amazon SNS (http://aws.amazon.com/sns. and this integration allows your chat and email conversations to be published to Amazon SNS topics and hence allowing your chat and email conversations to be consumed by any application or device with access to Amazon SNS. There are many services being offered today that have been built on top of Amazon SNS, see below for a list of some of these services:

NATS Streaming service

DataDog

Voximplant

Loggly

Tail-f

Pusher.com

NewRelic

These services provide the ability to be notified in real time when a message is published to a topic of interest, allowing you to react in a timely manner. Two services that I have used, which consume messages from Amazon SNS topics are NATS Streaming Service (https:/ats.io/), which provides a messaging platform that can be used to process messages from Amazon SNS Topics and Loggly (https://www.loggly.com/), which provides log management service, which can be used to process logs from Amazon SNS Topics.

  • Integration of CloudTalk and Amazon SNS
  • To enable CloudTalk to publish messages to Amazon SNS Topics simply create a new CloudTalk topic in the Zendesk CloudTalk section of Admin Panel in Zendesk Support (https://www.zendesk.com/company/#/support_admin. The CloudTalk topic should be created in the same workspace where you wish to consume the messages from Amazon SNS topics. Once the topic has been created, ensure that the workspaces associated with each channel are added under “Associated Workspaces” section of the CloudTalk topic. The screenshot below shows the “Associated Workspaces” section of the CloudTalk topic:

    Figure 1 - Add Associated Workspace to CloudTalk Topic

  • Benefits of Integration of CloudTalk and Amazon SNS
  • There are two major benefits of integrating CloudTalk with Amazon SNS:

    Receive notifications when events occur in chat conversations and email conversations in Zendesk Support. These events can be written to Amazon SNS topics using CloudTalk, allowing other services or applications to consume the messages from Amazon SNS topics. Services that can be built upon top of Amazon SNS can be used to analyze the information received from Amazon SNS topics. For example, NATS Streaming Service (https:/ats.io/), if used together with an Amazon SNS topic will allow you to process the messages received from the CloudTalk topic into NATS Streaming Service format, which can then be processed into any format supported by NATS Streaming Service. You can learn more about NATS Streaming Service here https:/ats.io/.

    The process to integrate 403 Forbidden and 403 Forbidden may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.