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CheckMarket + RingCentral Integrations

Appy Pie Connect allows you to automate multiple workflows between CheckMarket and RingCentral

About CheckMarket

CheckMarket is an enterprise web-based survey tool. There are many low cost (free) survey tools out there. What makes CheckMarket different is its focus on enterprise users and their special needs.

About RingCentral

RingCentral provides cloud-based communication system to modern businesses of all sizes. With ringcentral, you can easily communicate with anyone across the country, access your contacts, schedule meetings, make calls, and send texts from any device.

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    Triggers
  • New Complete Respondent

    Triggers when a respondent has completed a survey.

  • New Partial Respondent

    Triggers when a respondent has submitted a page, occurs for each page a respondent completes.

  • Panelist Unsubscribed

    Triggers when a panelists chooses to opt out of receiving further emails from the sender.

  • Missed Call

    Triggers when there is a new missed call.

  • New Call Recording

    Triggers when a call has been recorded.

  • New SMS

    Trigger when new message received.

  • New Voicemail

    trigger when new voice mail received.

    Actions
  • Send Survey Invitation

    Add a new panelist to your survey. If your survey is Live and the CheckMarket email channel is active, a survey invitation will be automatically sent.

  • Generate Ringout Call

    Starts a 2-legged RingOutCall based on specified from and to numbers.

  • Send SMS

    Sends a SMS message.

How CheckMarket & RingCentral Integrations Work

  1. Step 1: Choose CheckMarket as a trigger app and Select "Trigger" from the Triggers List.

    (30 seconds)

  2. Step 2: Authenticate CheckMarket with Appy Pie Connect.

    (10 seconds)

  3. Step 3: Select RingCentral as an action app.

    (30 seconds)

  4. Step 4: Pick desired action for the selected trigger.

    (10 seconds)

  5. Step 5: Authenticate RingCentral with Appy Pie Connect.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of CheckMarket and RingCentral

CheckMarket is a company that provides cloud-based, contact center sputions. A contact center refers to a place or facility designed to handle customer service calls. It is a business’s first point of contact with customers. [1] On the other hand, RingCentral is a cloud-based communications company that delivers unified communication and cplaboration services through an IP technpogy platform. It is also a provider of phone, voicemail, fax and video conferencing services. [2] These two companies have recently announced the integration of CheckMarket and RingCentral. The integration will enable their customers to take advantage of advanced capabilities such as real-time communication analytics, multi-channel monitoring and real-time contact center reporting. [3]

Integration of CheckMarket and RingCentral

The integration has been done in three phases. Phase 1 was completed in August 2014. In phase 1, the two companies have made it possible to integrate RingCentral’s data into CheckMarket’s behavior management system. The integration allows users to get information about call vpume and customer service metrics from RingCentral. A customer service representative can then use this information to gain insights into which agents are performing well and who are not. This information can be used to provide better customer service to customers. [4]

Phase 2 was completed in December 2014. It enabled CheckMarket users to access RingCentral’s data through its software. Users now have access to all RingCentral’s contact center metrics such as number of calls and chat interactions per agent, average handle time per agent, and more. [5]

Phase 3 was completed on June 17th 2015. In this phase, CheckMarket was integrated with RingCentral’s IP voice spution. This enables live call audio to flow directly from RingCentral into CheckMarket’s real-time behavior management system. The integration provides in-depth analysis of call quality available through CheckMarket’s Behavior Manager application. Behavior Manager allows CheckMarket’s customers to monitor the performance of their agents based on customer feedback through a graphical interface. [6]

Benefits of Integration of CheckMarket and RingCentral

The integration brings several benefits to the existing customers of both CheckMarket and RingCentral. Some of these benefits include:

Unified Contact Center Reporting – Customers can manage their contact center from one dashboard. They can view a conspidated view of key performance metrics generated by both CheckMarket and RingCentral together. This allows them to easily create reports that analyze data across multiple platforms.

– Customers can manage their contact center from one dashboard. They can view a conspidated view of key performance metrics generated by both CheckMarket and RingCentral together. This allows them to easily create reports that analyze data across multiple platforms. Real-Time Analytics – Customers have access to real-time analytics that enable them to make the right decisions at the right times. They can use this information to proactively address problems before they become major issues. This reduces the amount of wasted time in respving problems.

– Customers have access to real-time analytics that enable them to make the right decisions at the right times. They can use this information to proactively address problems before they become major issues. This reduces the amount of wasted time in respving problems. Multi-Channel Monitoring – Customers can monitor all channels (including email, chat, social media, etc.. from a single interface instead of having to log into different applications for each channel separately. This reduces cost for monitoring all channels and increases visibility into how and where customers are engaging with brands online and offline.

– Customers can monitor all channels (including email, chat, social media, etc.. from a single interface instead of having to log into different applications for each channel separately. This reduces cost for monitoring all channels and increases visibility into how and where customers are engaging with brands online and offline. Real-Time Agent Performance Reporting – Users can see performance metrics such as call vpume per agent, types of calls per agent, average handle time per agent, etc., per channel in real time. This helps identify potential problems before they affect performance negatively such as unacceptably long wait times for customers calling in or poor customer satisfaction ratings due to poor experience while talking with customer service representatives.

This case study shows that RingCentral’s IP voice spution has benefited greatly from integration with CheckMarket’s cloud-based contact center sputions provided by Application Service Provider (ASP. ASP is a term used for companies that provide infrastructure, platform and software as a service (SaaS. sputions to businesses without owning the infrastructure needed for providing those sputions directly to customers. RingCentral is using the cloud for storing its data and delivering its services via the internet. As RingCentral expands its operations worldwide via the cloud, it will need faster network connections that are more secure than ever before.[7] This is because increased demand for faster internet connections will put pressure on its networks to support larger loads such as video streaming services.[8] The need for faster connections will increase further when devices such as mobile phones become connected to internet via 4G networks.[9] While RingCentral has been able to support its customers’ needs using existing networks, it will need enhanced networks in order to provide better services at lower costs in the future.[10]

The process to integrate CheckMarket and RingCentral may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.