Asana is a task management tool that brings all of your team's work together in one place. It lets you organize tasks by project, phases, priority level, due date, assignee, and tags. Asana is a great tool to manage even the largest and most complex projects.
Zendesk is the world's leading cloud-based customer service software that provides a single platform for businesses to improve their customer service, support and experience across multiple channels, such as email, social media and helpdesks.Zendesk Integrations
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Triggers whenever a task within a project is marked as completed. Does not trigger on completed subtasks.
Triggered whenever you add a new project.
Triggers on an addition of a new story.
Triggers upon an addition of a new subtask.
Triggers every time you create a new tag.
Triggers whenever a new task is added to a project.
Triggers whenever a new task is added to a workspace.
Triggered every time you add a new team.
Triggered once a new user is added.
Triggers every time you add a tag to a task.
Triggers every time a new group is created in Zendesk.
Triggers once a new organization is added to Zendesk.
Triggers every time a new ticket is added to a view.
Triggers when a new user is created in Zendesk.
Triggers every time when a ticket is updated. (Note-Zendesk might take an hour to make tickets available via their API with this trigger).
Adds a new project.
Adds a new story (a comment is a story).
Adds a new task.
Updates an existing Task.
Create a new organization.
Create a new ticket.
Create a new user.
Update an existing organization.
Modify an existing ticket status or add comments.
Modify an existing user.
:Introduction. Asana and Zendesk are two of the fastest growing companies in the Technology Industry. Asana is a productivity software service for teams to manage projects and tasks at work, and Zendesk is a customer service platform that provides help desk support for organizations of any size. Both companies are working together to integrate their products, forming a more efficient way of managing projects and customer service at work.
1. Integration of Asana and Zendesk:Asana is a productivity software service that allows users to manage all of their tasks from one place. Asana can be used for anything from small teams to entire corporations. It offers features like assignable tasks, customizable task lists, and comments to keep teams updated on what is happening. It also offers a dashboard where users can see what tasks need to be done and how much progress has been made. For example, if a team member has not completed their task, then the task will appear red on the task list. The changes that have been made to the task will also appear red, so the team member knows what still needs to be done. Asana also offers an app for mobile devices like Android and iOS, which allows users to access all their tasks even when they are on the go.With Zendesk, users can create a self-service support portal for their customers. They can create a help desk system with tabs such as "My Requests", "My Support" and "My Account" where users can file tickets with questions or issues they may have. When a user files a ticket, it automatically appears on the "My Requests" tab. From there, the user can view his or her tickets or add comments or files to existing tickets. A user can also send an email to the support team by clicking on "Send Email". The ticket will then appear in the "My Requests" tab where the support team can view it and respond to it immediately. Zendesk can also be integrated into other applications using APIs (Application Programming Interfaces. such as Salesforce.com CRM (Customer Relationship Management.Zendesk and Asana have recently announced plans to integrate their products. This will allow businesses to manage both their projects and customer support in one place. This means that businesses won't need separate software for project management and customer service anymore. Instead, the company will use Asana for project management and Zendesk for customer service issues. The integration of these two products will make communicating with clients easier than ever before, while still keeping everything organized.2. Benefits of Integration of Asana and Zendesk:The benefits of integrating these two products are numerous. First of all, by using Asana for project management and Zendesk for customer support issues, businesses will save time and money because they won't need separate software for each product. Also, by integrating these two products businesses will cut down on email communication with clients because emails won't need to be sent between different departments such as project management and customer service anymore; this will cut down on email threads and unorganized communication between departments. In addition, clients will now be able to view all open requests in one place, which makes it easy to track the progress that has been made on their requests. Also, customers will be able to search their requests using keywords instead of having to go through multiple tabs to find what they're looking for. Other benefits include increased efficiency and better communication between departments because both services will operate with the same software and data structure. Businesses can also have developers build custom integrations between Asana and Zendesk, which will improve the functionality of both services.Finally, businesses can choose to purchase either Asana or Zendesk separately instead of buying them both at once. Customers who currently use Zendesk but plan to use Asana in the future can continue using Zendesk until they are ready to start using Asana. Businesses who want to purchase only one product can simply stop using the other product after they have integrated them together; this gives companies more flexibility when deciding which product they want to use in their business.
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