Amazon SQS is a fully managed message queuing service. It offers reliable, highly scalable, reliable messaging and transaction processing that lets you decouple tasks or processes that must communicate.
Freshdesk is a cloud based customer support software for companies with multiple support agents and complex customer service requirements. It combines the power of social networks, crowd support, email and phone with information channels like forums and internal notes.Freshdesk Integrations
Gmail + Amazon SQSCreate Amazon SQS JSON messages for emails matching search term on Gmail [REQUIRED : Business Gmail Account] Read More...
If you use email content to create an Amazon SQS message, then this integration is for you. Once you set up this Gmail-Amazon SQS integration, it will trigger every time a new email matching your search term is received in your Gmail account, instantly adding a new JSON message to Amazon SQS to ensure that your pipeline is always moving. With Appy Pie Connect, you can set up this integration without writing a single line of code.
Note: To use this integration you must have a Business Gmail account.
Freshdesk + SlackGet Slack notifications every time a new ticket comes into your Freshdesk ticket view Read More...
It's easy to connect Amazon SQS + Freshdesk without coding knowledge. Start creating your own business flow.
Triggers when you add a new queue
Triggers when a new customer is created.
Triggers when there is a new ticket is created in Freshdesk.
Triggers when a Ticket is updated.
Create a new JSON message using data from the source trigger
Create a new message.
Create a new queue
Allows you to create a User/Customer in Freshdesk for your support domain.
Create a ticket in Freshdesk for your domain.
Amazon SQS is a reliable, fast, distributed, and highly scalable queue for moving data between applications or microservices.
Freshdesk is a customer support platform that enables you to manage your entire customer experience on one simple platform. Here you can manage your customers from one central place. Freshdesk helps you to reduce the stress of customer support and increase your productivity. It is easy to use and affordable.
Amazon SQS and Freshdesk can be integrated easily. In order to integrate these two services we need AWS credentials and Freshdesk credentials.
For integration of Amazon SQS and Freshdesk, we need to create a message template in Amazon SQS, and then we need to create an agent in Freshdesk. After creating both of them, we need to configure the integration between Amazon SQS and Freshdesk. For this we need to get the Queue Url from Amazon SQS and then we need to get the message content from Amazon SQS and put it in the message field in Freshdesk.
After configuring the integration between Amazon SQS and Freshdesk, we need to test it. To test this integration, we need to make a new ticket in Freshdesk. After making a ticket, we will receive email notifications from both Freshdesk and Amazon SQS.
Amazon SQS is a reliable, fast, distributed, and highly scalable queue. Integration of Amazon SQS and Freshdesk is helpful to send new tickets automatically to Freshdesk. Using this integration, employees of support teams can resolve tickets instantly. This integration will help companies to get more customer satisfaction.
The process to integrate Amazon SQS and Freshdesk may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick solution to help you automate your workflows. Click on the button below to begin.