The Amazon SNS platform (SNS) is a web service that enables you to send an SMS or a text-enabled mobile push notification to targeted subscribers.
Zoho Desk is a context-aware help desk software that helps businesses focus on the customer. It's convenient to use, can be customized to fit any business.Zoho Desk Integrations
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Amazon SNS is the highly managed messaging service used for sending basic notifications that can take the form of mobile push notifications, SMS’s, and even emails. With this service, you can also send alerts to various distributed services around the web. Now you can add more value to your Amazon SNS service by connecting it to Gmail. Once active, whenever a new email (matching a specific search term) is received on Gmail, Appy Pie Connect will automatically push out a new Amazon SNS message with all the details of the email.
Note: To use this integration you must have a Business Gmail account.
It's easy to connect Amazon SNS + Zoho Desk without coding knowledge. Start creating your own business flow.
Triggers when you add a new subscription.
Triggers when you add a new topic.
Triggers when new contact is created.
Trigger when new ticket comes.
Create a new message.
Create a new topic.
Create an Account
Creates a customer.
Creates a Ticket.
Update a contact.
Updates an existing ticket.
Amazon SNS is a web service that allows the user to send messages through the Internet to another Amazon Web Services account. Amazon Web Services is the complete cloud platform for building and running applications. Amazon Web Services provides a simple web services interface that can be used to store and retrieve data from Amazon’s data store, such as its Relational Database Service, NoSQL database, or its storage service.
Zoho Desk is a cloud-based customer support software application designed to help companies implement a support desk. Zoho Desk offers features like task management, knowledge base, helpdesk forums, live chat, responder, robust reporting, call recording and more.
Amazon SNS is integrated with Zoho Desk via API calls and webhooks. The user creates an AWS SNS Topic and a Zoho Subscription which communicates with each other using these two methods.
When a customer submits an inquiry on the Zoho Desk website, it sends an email to the selected email address in the Zoho Desk dashboard. The Zoho Desk system then connects to Amazon SNS by sending an HTTP Request (webhook. to the Amazon SNS topic created by the user.
The Amazon SNS topic then sends an email to the administrator's email address containing all the information about the customers and their inquiries. The email also contains a link to the Zoho Desk website where the customer has submitted their inquiries. When the administrator views the link in the email, it takes them directly to the Zoho Desk website where they can view all the inquiries submitted by their customers. This saves a lot of time for the administrator since they don't have to visit every individual inbox to check if there are any new inquiries or not. This solution also helps in reducing clutter for the administrator.
Amazon SNS provides a scalable, fully managed publish/subscribe messaging service. A user can use Amazon SNS to easily provide developers with access to messaging services and eliminate costs associated with the development and deployment of messaging solutions. Zoho Desk is a cloud-based customer support software application designed to help companies implement a support desk. Zoho Desk offers features like task management, knowledge base, helpdesk forums, live chat, responder, robust reporting, call recording and more. Integrating these two services together will save companies time and money by helping them reduce clutter in their inboxes and receiving information for all customers through one email sent from Amazon SNS.
The process to integrate Amazon SNS and Zoho Desk may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick solution to help you automate your workflows. Click on the button below to begin.