Amazon DynamoDB is a fully managed NoSQL database service offered by Amazon.com as a part of their Amazon Web Services portfolio. Many of the world’s renowned businesses and enterprises use DynamoDB to support their mission-critical workloads.
Zendesk is the world's leading cloud-based customer service software that provides a single platform for businesses to improve their customer service, support and experience across multiple channels, such as email, social media and helpdesks.Zendesk Integrations
Amazon DynamoDB + Amazon DynamoDBGet IP2Location information for IP addresses from new AWS DynamoDB items and store it in a separate table Read More...
Zendesk + SalesforceCreate a Lead in Salesforce for Every New Zendesk Ticket Read More...
Zendesk + Office 365Create Office 365 Events for every New Zendesk Ticket Read More...
It's easy to connect Amazon DynamoDB + Zendesk without coding knowledge. Start creating your own business flow.
Trigger when new item created in table.
Trigger when new table created.
Triggers every time a new group is created in Zendesk.
Triggers once a new organization is added to Zendesk.
Triggers every time a new ticket is added to a view.
Triggers when a new user is created in Zendesk.
Triggers every time when a ticket is updated. (Note-Zendesk might take an hour to make tickets available via their API with this trigger).
Creates new item in table.
Create a new organization.
Create a new ticket.
Create a new user.
Update an existing organization.
Modify an existing ticket status or add comments.
Modify an existing user.
Amazon DynamoDB and Zendesk are both cloud based services that allow businesses to increase their productivity and growth. This article will discuss how these two services integrate, and how a business can benefit from this integration.
Zendesk is an online customer service software that helps customers communicate effectively with their customers. As of December 2014, it is used by more than 55,000 companies, including Hubspot, Burger King, and Tesla Motors. It's used to create a ticketing system where users can submit their questions about the product, request support, or send feedback. This information is sent to the ticketing system of Zendesk, which then sends an email to the customer service representative and attaches a log with all relevant information about the ticket, including the time it was submitted. This information can be accessed easily through Zendesk's website or its mobile app. Zendesk has been acquired by Zendesk Inc., a company in San Francisco, CA.Zendesk also offers a number of integrations with other services such as Box, Dropbox, Google Drive, Salesforce, MailChimp, Freshdesk, Twitter, Facebook, JIRA, GitHub, and many more (https://www.zendesk.com/apps/integrations.Zendesk also integrates with Amazon DynamoDB. The integration is done using Amazon S3. Using this integration, Zendesk users can use AWS Lambda to synchronize their Zendesk tickets with their Amazon DynamoDB tables.
Amazon DynamoDB and Zendesk have different purposes but both provide effective platforms for businesses. There are many ways these platforms can be integrated for better efficiency in everyday tasks. For example, if a company uses Zendesk for customer support inquiries, one would want to store all support requests in a database so they can be accessed easily by employees working on them later. One can use the Amazon DynamoDB integration provided by Zendesk to do this. Doing so will save time because employees won't have to look back at all previous records to find information needed about one specific ticket.
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