Amazon DynamoDB is a fully managed NoSQL database service offered by Amazon.com as a part of their Amazon Web Services portfolio. Many of the world’s renowned businesses and enterprises use DynamoDB to support their mission-critical workloads.
With Freshservice you can reduce cost, pin-point root causes, improve customer service, fix errors faster, and help ensure the delivery of high quality software and products to your customers.Freshservice Integrations
Amazon DynamoDB + Amazon DynamoDBGet IP2Location information for IP addresses from new AWS DynamoDB items and store it in a separate table Read More...
It's easy to connect Amazon DynamoDB + Freshservice without coding knowledge. Start creating your own business flow.
Trigger when new item created in table.
Trigger when new table created.
Triggers when there is a new ticket is created in Freshservice.
Triggers when a new User is created.
Triggers when a Ticket is updated.
Triggers when a user is updated.
Creates new item in table.
Amazon Web Services (AWS), a subsidiary of Amazon.com, Inc., is a collection of remote computing services that make up a cloud computing platform, offered over the Internet by Amazon.com. It is designed to make web-scale computing easier for developers. These services operate from 11 geographical regions across the world.
AWS launched in 2002 as a set of web services and tools for developers building web applications on the then-new Amazon Web Services model of pay-as-you-go cloud computing. In 2006, AWS was split into more specialized services, so developers could use what they needed, when they needed it.
Freshservice is a cloud-based IT service management solution powered by artificial intelligence. It provides IT service desk functionality like incident management, trouble ticketing, change management and release management, and has additional capabilities related to IT business intelligence, portability of tickets/ incidents between vendors, security incident monitoring, vendor selection and service level reporting. Freshservice is a product from Freshworks, Inc., an enterprise software company based in Bangalore, India. Freshworks was founded in 2008 by Sumit Singh and Girish Mathrubootham and has offices in San Francisco, USA and Ottawa, Canada. The company has more than 2,000 customers worldwide including Xerox, Mckinsey & Company, Bank of America and Citi Bank.
Amazon DynamoDB is a fast and flexible NoSQL database service designed to provide single-digit millisecond latency at any scale. It is a fully managed cloud database and supports both document and key-value store models. Amazon DynamoDB is built on the same durable, highly available, and fault tolerant infrastructure that Amazon.com uses to run its own global e-commerce platform. Amazon DynamoDB allows you to offload the administrative burdens of operating and scaling a database to AWS so that you can focus on your application logic.
In May 2017, Freshservice announced support for the integration of Freshservice with Amazon DyanmoDB which helps businesses automate incident resolution process within Freshservice through real-time access to critical information like customer profiles, contact details, relevant data stored in Amazon DynamoDB tables like products reviewed or ratings given by users etc. While Freshservice incident resolution process helps enterprises save time while dealing with incidents by presenting actionable information on the screen — all the required information about the incident can be accessed through real-time integration with Amazon DynamoDB. The integration also speeds up the process by automating workflows which were previously handled manually by agents.
This integration offers several benefits for companies looking to deploy a cloud-based IT service management solution like Freshservice. With integration with Amazon DynamoDB, Freshservice now automatically fetches product details from Amazon’s relational database system whenever an agent creates an incident ticket and adds these details to the ticket as attachments. This helps enterprises gain visibility into incidents faster because they don’t have to wait for their IT departments to provide them with this information manually. Integration with Amazon DynamoDB also helps companies reduce time spent on resolving incidents by automating certain workflows related to incident resolution and making them more efficient by providing actionable information through real-time alerts from Amazon DynamoDB tables.
The process to integrate Amazon DynamoDB and Freshservice may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick solution to help you automate your workflows. Click on the button below to begin.