Amazon DynamoDB + Freshservice Integrations

Appy Pie Connect allows you to automate multiple workflows between Amazon DynamoDB and Freshservice

About Amazon DynamoDB

Amazon DynamoDB is a fully managed NoSQL database service offered by Amazon.com as a part of their Amazon Web Services portfolio. Many of the world’s renowned businesses and enterprises use DynamoDB to support their mission-critical workloads.

About Freshservice

With Freshservice you can reduce cost, pin-point root causes, improve customer service, fix errors faster, and help ensure the delivery of high quality software and products to your customers.

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Best Amazon DynamoDB and Freshservice Integrations

  • Amazon DynamoDB Amazon DynamoDB

    Amazon DynamoDB + Amazon DynamoDB

    Get IP2Location information for IP addresses from new AWS DynamoDB items and store it in a separate table Read More...
    When this happens...
    Amazon DynamoDB New Item
    Then do this...
    Amazon DynamoDB Create Item
    Amazon Web Services DynamoDB is a NoSQL database for applications to store and retrieve data, but it doesn't come with geolocation features built-in. That's where this automation comes in. Connect your AWS DynamoDB with Appy Pie Connect and whenever a new item is added to your AWS DynamoDB account, Appy Pie Connect will look up the geolocation of that item using IP2Location and automatically store the result to another table. You can use this automation for any IP on any AWS region.
    How This Integration Works
    • A new item is added to an AWS DynamoDB table
    • Appy Pie Connect sends an IP from it to IP2Location for geolocation query and then automatically add the results to another AWS DynamoDB table
    What You Need
    • AWS DynamoDB
    • IP2Location
  • Amazon DynamoDB Amazon DynamoDB

    {{item.triggerAppName}} + {{item.actionAppName}}

    {{item.message}}
    When this happens...
    Amazon DynamoDB {{item.triggerTitle}}
    Then do this...
    {{item.actionAppImage}} {{item.actionTitle}}
Connect Amazon DynamoDB + Freshservice in easier way

It's easy to connect Amazon DynamoDB + Freshservice without coding knowledge. Start creating your own business flow.

  • New Item

    Trigger when new item created in table.

  • New Table

    Trigger when new table created.

  • New Ticket

    Triggers when there is a new ticket is created in Freshservice.

  • New User

    Triggers when a new User is created.

  • Update Ticket

    Triggers when a Ticket is updated.

  • Update User

    Triggers when a user is updated.

  • Create Item

    Creates new item in table.

How Amazon DynamoDB & Freshservice Integrations Work

  1. Step 1: Choose Amazon DynamoDB as a trigger app and Select "Trigger" from the Triggers List.

    (30 seconds)

  2. Step 2: Authenticate Amazon DynamoDB with Appy Pie Connect.

    (10 seconds)

  3. Step 3: Select Freshservice as an action app.

    (30 seconds)

  4. Step 4: Pick desired action for the selected trigger.

    (10 seconds)

  5. Step 5: Authenticate Freshservice with Appy Pie Connect.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Amazon DynamoDB and Freshservice

Amazon Web Services (AWS), a subsidiary of Amazon.com, Inc., is a collection of remote computing services that make up a cloud computing platform, offered over the Internet by Amazon.com. It is designed to make web-scale computing easier for developers. These services operate from 11 geographical regions across the world.

AWS launched in 2002 as a set of web services and tools for developers building web applications on the then-new Amazon Web Services model of pay-as-you-go cloud computing. In 2006, AWS was split into more specialized services, so developers could use what they needed, when they needed it.

Freshservice is a cloud-based IT service management solution powered by artificial intelligence. It provides IT service desk functionality like incident management, trouble ticketing, change management and release management, and has additional capabilities related to IT business intelligence, portability of tickets/ incidents between vendors, security incident monitoring, vendor selection and service level reporting. Freshservice is a product from Freshworks, Inc., an enterprise software company based in Bangalore, India. Freshworks was founded in 2008 by Sumit Singh and Girish Mathrubootham and has offices in San Francisco, USA and Ottawa, Canada. The company has more than 2,000 customers worldwide including Xerox, Mckinsey & Company, Bank of America and Citi Bank.

Amazon DynamoDB is a fast and flexible NoSQL database service designed to provide single-digit millisecond latency at any scale. It is a fully managed cloud database and supports both document and key-value store models. Amazon DynamoDB is built on the same durable, highly available, and fault tolerant infrastructure that Amazon.com uses to run its own global e-commerce platform. Amazon DynamoDB allows you to offload the administrative burdens of operating and scaling a database to AWS so that you can focus on your application logic.

In May 2017, Freshservice announced support for the integration of Freshservice with Amazon DyanmoDB which helps businesses automate incident resolution process within Freshservice through real-time access to critical information like customer profiles, contact details, relevant data stored in Amazon DynamoDB tables like products reviewed or ratings given by users etc. While Freshservice incident resolution process helps enterprises save time while dealing with incidents by presenting actionable information on the screen — all the required information about the incident can be accessed through real-time integration with Amazon DynamoDB. The integration also speeds up the process by automating workflows which were previously handled manually by agents.

This integration offers several benefits for companies looking to deploy a cloud-based IT service management solution like Freshservice. With integration with Amazon DynamoDB, Freshservice now automatically fetches product details from Amazon’s relational database system whenever an agent creates an incident ticket and adds these details to the ticket as attachments. This helps enterprises gain visibility into incidents faster because they don’t have to wait for their IT departments to provide them with this information manually. Integration with Amazon DynamoDB also helps companies reduce time spent on resolving incidents by automating certain workflows related to incident resolution and making them more efficient by providing actionable information through real-time alerts from Amazon DynamoDB tables.

The process to integrate Amazon DynamoDB and Freshservice may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick solution to help you automate your workflows. Click on the button below to begin.