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Amazon CloudWatch + Zendesk Integrations

Appy Pie Connect allows you to automate multiple workflows between Amazon CloudWatch and Zendesk

About Amazon CloudWatch

Amazon CloudWatch is a monitoring service for AWS cloud resources and the applications you run on AWS.

About Zendesk

Zendesk is the world's leading cloud-based customer service software that provides a single platform for businesses to improve their customer service, support and experience across multiple channels, such as email, social media and helpdesks.

Zendesk Integrations
Zendesk Alternatives

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Best Amazon CloudWatch and Zendesk Integrations

  • Amazon CloudWatch Amazon CloudWatch

    Gmail + Amazon CloudWatch

    Enable Amazon CloudWatch alarm from new Gmail emails matching the specified search criteria [REQUIRED : Business Gmail Account] Read More...
    When this happens...
    Amazon CloudWatch New Email Matching Search
     
    Then do this...
    Amazon CloudWatch Enable Alarm

    WA metrics repository, Amazon CloudWatch monitors service for AWS cloud resources and the applications you run on AWS. You can use Amazon CloudWatch to collect and track metrics, collect and monitor log files, set alarms, and automatically react to changes in your AWS resources. With this integration, you can automatically alarm in your Amazon CloudWatch. Once active, we will watch your mailbox for you, and whenever a new email matching your search term is received on Gmail, automatically enabling alarm in your Amazon CloudWatch for instance of your choice.

    Note: To use this integration you must have a Business Gmail account.

    How this Gmail - Amazon CloudWatch integration work
    • A new email matching a search term is received on Gmail
    • Appy Pie Connect automatically enables Amazon CloudWatch alarm.
    What You Need
    • A Gmail account
    • An Amazon CloudWatch account
  • Amazon CloudWatch Amazon CloudWatch

    Gmail + Amazon CloudWatch

    Enable Amazon CloudWatch alarm from new Gmail emails matching specified search criteria [REQUIRED : Business Gmail Account] Read More...
    When this happens...
    Amazon CloudWatch New Email Matching Search
     
    Then do this...
    Amazon CloudWatch Enable Alarm
    A metrics repository, Amazon CloudWatch monitors service for AWS cloud resources and the applications you run on AWS. You can use Amazon CloudWatch to collect and track metrics, collect, and monitor log files, set alarms, and automatically react to changes in your AWS resources. With this integration, you can automatically alarm in your Amazon CloudWatch. Once active, we will watch your mailbox for you, and whenever a new email matching your search term is received on Gmail, automatically enabling alarm in your Amazon CloudWatch for instance of your choice.
    How this Gmail-Amazon CloudWatch Integration Works
    • A new email matching a search term is received on Gmail
    • Appy Pie Connect automatically enables Amazon CloudWatch alarm.
    What You Need
    • A Gmail Account
    • An Amazon CloudWatch  account
  • Amazon CloudWatch Google Sheets

    Zendesk + Google Sheets

    Add Every New Zendesk Ticket to Google Sheets Read More...
    When this happens...
    Amazon CloudWatch New Ticket
     
    Then do this...
    Google Sheets Create Spreadsheet Row
    Turn Google Sheets into a database for your Zendesk support tickets with Appy Pie easy to use Connects. Our platform lets you integrate Zendesk with Google Sheets in minutes without any coding skills. Once you’ve set up this integration, whenever a new ticket is opened in Zendesk, we will automatically add it to the Google Sheets. This way you can keep a record of entire Zendesk ticket & track them for future reference.
    How This Integration Works
    • A new ticket is opened in Zendesk
    • Appy Pie Connect adds the ticket information to a new row in Google Sheets
    What You Need
    • A Zendesk account
    • A Google account
  • Amazon CloudWatch Salesforce

    Zendesk + Salesforce

    Create a Lead in Salesforce for Every New Zendesk Ticket Read More...
    When this happens...
    Amazon CloudWatch New Ticket
     
    Then do this...
    Salesforce Create Lead
    It is natural for your support team to sometimes act as the sales team by working on potential new leads. Instead of having your support team manually send your sales people lead info, let Appy Pie Connect do it automatically. Once active, this Connect will trigger with every new ticket generation on Zendesk, automatically creating a new deal in Salesforce for your sales representatives to follow up.
    How this Zendesk – Salesforce integration works:
    • A new ticket appears in a Zendesk view
    • Appy Pie Connect creates new leads in Salesforce
    What Is Needed For Integration
    • A Zendesk account
    • A Salesforce Account
  • Amazon CloudWatch Pipedrive

    Zendesk + Pipedrive

    Create Deals on Pipedrive from New Zendesk Tickets Read More...
    When this happens...
    Amazon CloudWatch New Ticket
     
    Then do this...
    Pipedrive Create Deal
    Help your business grow by converting your helpdesk tickets into deals in your CRM application. Once this integration is active, whenever a new ticket is added on Zendesk, Appy Pie Connect will create a new deal on Pipedrive, giving you an opportunity to sell your products or services. Don’t waste another minute! Automate your workflow in minutes without any programming knowledge.
    How this Zendesk – Pipedrive integration works
    • A new ticket is created on Zendesk
    • Appy Pie Connect creates a new deal on Pipedrive
    What Is Needed For Integration
    • A Zendesk account
    • A Pipedrive account
  • Amazon CloudWatch Pipedrive

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    {{item.message}} Read More...
    When this happens...
    Amazon CloudWatch {{item.triggerTitle}}
     
    Then do this...
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Connect Amazon CloudWatch + Zendesk in easier way

It's easy to connect Amazon CloudWatch + Zendesk without coding knowledge. Start creating your own business flow.

    Triggers
  • New Log

    Triggers when a new log is created.

  • New Group

    Triggers every time a new group is created in Zendesk.

  • New Organization

    Triggers once a new organization is added to Zendesk.

  • New Ticket

    Triggers every time a new ticket is added to a view.

  • New User

    Triggers when a new user is created in Zendesk.

  • Updated Ticket

    Triggers every time when a ticket is updated. (Note-Zendesk might take an hour to make tickets available via their API with this trigger).

    Actions
  • Enable Alarm

    Enable Alarm

  • Create Organization

    Create a new organization.

  • Create Ticket

    Create a new ticket.

  • Create User

    Create a new user.

  • Update Organization

    Update an existing organization.

  • Update Ticket

    Modify an existing ticket status or add comments.

  • Update User

    Modify an existing user.

How Amazon CloudWatch & Zendesk Integrations Work

  1. Step 1: Choose Amazon CloudWatch as a trigger app and Select "Trigger" from the Triggers List.

    (30 seconds)

  2. Step 2: Authenticate Amazon CloudWatch with Appy Pie Connect.

    (10 seconds)

  3. Step 3: Select Zendesk as an action app.

    (30 seconds)

  4. Step 4: Pick desired action for the selected trigger.

    (10 seconds)

  5. Step 5: Authenticate Zendesk with Appy Pie Connect.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Amazon CloudWatch and Zendesk

    What is Amazon CloudWatch?

Amazon CloudWatch is a monitoring service for AWS cloud computing platform. With this service, multiple AWS resources can be monitored and analyzed.CloudWatch provides users with a variety of metrics that can be used to monitor the health and performance of various applications, servers, and instances. These metrics include CPU utilization, network traffic, number of requests per second, and disk usage.CloudWatch also offers access to several pre-built alarms that can be configured based on the metrics from various AWS resources. These alarms are useful in detecting certain events such as an EC2 instance or a RDS DB running out of disk space.CloudWatch is free to use by all AWS users, with no extra cost for using it.

    What is Zendesk?

Zendesk is a customer service software for businesses. It allows users to manage their support requests and inquiries, regardless of the channel they are sent through.Zendesk has been designed so that even non-technical employees can handle customer service questions. Users can also create tickets to track issues and view statistics about how many tickets have been created and how many customers have been served.C. Integration of Amazon CloudWatch and Zendesk

Given that CloudWatch monitors metrics from AWS instances, CloudWatch metrics can be integrated with Zendesk. This can help businesses to manage their customer service issues better.Users can configure CloudWatch to send an alert whenever a certain metric threshold is exceeded. When this occurs, Zendesk can generate an email containing details of the incident. The email will contain the affected instance ID and time at which the incident occurred.This information can then be used to take appropriate action such as restarting the instance or moving it to another server etc.

    Integration of Amazon CloudWatch and Zendesk

Integration of CloudWatch and Zendesk is achieved through the use of a custom script that takes data from CloudWatch and inserts them into Zendesk. The following steps describe how the integration is achieved:

  • AWS credentials. First off, the user should configure credentials on AWS console in order to enable programmatic access to their account. Once configured, these credentials should then be saved in a file called "credentials" located in the same directory as the script. The location of this directory can be specified in the script.
  • Create a bucket (optional. If you want to use a S3 bucket as a data store, you should create one first. In this case, you should specify the name of your bucket in the script using the following command. aws s3 mb s3://bucketname –region us-west-1
  • Create an IAM user. You should create an IAM user with permissions to read from CloudWatch. You should specify its name in the script using the following command. aws iam create-user —user-name username —profile admin-user —password xxx —allow-console-access —region us-west-1
  • Export AWS credentials. You should then export your AWS credentials and give them to your IAM user. You can do this using this command. aws creds exp —profile admin-user —region us-west-1 —output text > credentials

5. Add user information to script. You should add your IAM user's name along with its access key and secret key to the script using the following commands. echo -n '{"userName". "username", "key". "accessKey", "secretKey". "' > zendesk-cloudwatch-send.sh echo '"secretKey". "' >> zendesk-cloudwatch-send.sh chmod 700 zendesk-cloudwatch-send.sh 6. Install python module. You should then install python package "Boto" using pip (python package manager. You can do this by executing following command in your terminal. pip install boto 7. Configure variables. You should then edit your script file zendesk-cloudwatch-send.sh located in the same directory as where you installed "Boto" with editor and configure the variables as shown below. export AWSAccessKeyId=<AWS_Access_Key> export AWSSecretKey=<AWS_Secret_Key> export region=us-west-1 export metricName="CPUUtilization" export metricDimensions="InstanceId" export metricValue="0" export alarmActions="arn:aws:sns:us-west-1:<AWS_ACCOUNT_NUMBER>:<SNS_TOPIC>" 8. Execute script. You should then execute the script using the following command. bash zendesk-cloudwatch-send.sh <bucketname> <zendesk_user> <zendesk_password> <zendesk_host> <target_metric> <target_dimensions> <target_value>9. Test run. You should then test run your script by executing it without any parameters and make sure that everything works fine. If so, congratulations! Your integration has been successfully completed. If not, go back through each step above and check for any errors or inconsistencies in your code or configuration settings.

    Benefits of Integration of Amazon CloudWatch and Zendesk

Integrating CloudWatch metrics with Zendesk helps businesses monitor their AWS resources effectively and efficiently without needing to add new tools or hire additional employees to manage their support systems.

The process to integrate Amazon CloudWatch and Zendesk may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick solution to help you automate your workflows. Click on the button below to begin.